Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

We are looking for an experienced, enthusiastic, hands-on leader who can rapidly learn the Okta value proposition, apply it to customers of all sizes, and grow the PS PreSales team to support Okta growth. This is a key leader of the services PreSales organization. Director, Services PreSales Architecture is responsible for ensuring Okta PS engagements are designed for implementation success. We are looking for an experienced person that can:

Lead the Services PreSales Architecture team that designs effective and consistent solutions that will accelerate time-to-value for Okta customers.

Evangelize the value proposition of the Services organization to internal stakeholders and customers / prospective customers.

Drive team initiatives such as New Product introduction (NPI), Sales Toolkits, and Delivery Accelerators. 

Improve PS estimation templates and PreSales processes that will allow the team to scale without compromising the quality of solutions.

The Director, Services PreSales Architecture will lead a team that will partner with Sales, Services Account Executives, and PS Delivery team members to scope Okta PS projects that delight our customers by accelerating their time to value. Your team will be responsible for a smooth transition of the Statement of Work (SOW) to the PS delivery team, and collaborate with Customer Success team members to ensure customer satisfaction. The Director, Services PreSales Architecture will also be responsible for the continuous improvement of PreSales processes, estimation techniques, and tools.  This role will report to the VP of Professional Services Go-To-Market.

Job Duties and Responsibilities:  

• Optimize the mix of deals for the PreSales Architects to ensure we are maximizing the influence on bookings.
• Manage services deal approval process and deal approvals.
• Articulate and evangelize the value of Okta Services to customers, prospects, and internal Okta stakeholders.
• Collaborate with Marketing to produce appropriate enablement content. 
• Produce proposal, level of effort, SOW, and resource timeline plans for a subset of deals.
• Be recognized by customers as a trusted advisor in delivery and process decisions.
• Ensure solutions are properly positioned to stakeholders during deal cycles.
• Leverage project delivery statistics to improve “bottoms-up” estimate templates
• Work with delivery leadership to update staffing rules and timeline / resource templates that improve our ability to deliver successful, consistent, and effective projects.
• Identify areas for optimization and lead change efforts within PS PreSales scoping, estimation, approval, proposal, and knowledge transfer activities 
• Mange career development and workload for staff of PS Solution Architects
• Estimate team growth based on capacity versus projected PS growth models

Minimum Qualifications:

• Knowledge and experience in Identity and Access Management (IAM) architecture.
• Demonstrable experience creating professional services estimates.
• Experience building positive relationships with key stakeholders in sales and delivery.
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
• Breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOW’s that meet customers documented requirements
• Experience leading teams (supervisory responsibilities) in a similar capacity.
• Ability to create and communicate success stories and metrics to the customer.
• Demonstrable ability to work and interact with CxOs and high-level customer executives.
• Experience in leading workshops to derive requirements, specifications, business processes, etc.
• Okta experience (sales or implementation) highly preferred.
• Project Management experience is a plus

Problem Solving

You exhibit confidence and a deep understanding of emerging industry practices when solving business problems. In addition, we want someone who displays certainty in driving requirements, estimating, scoping, and presenting proposals. You can identify critical issues with ease, while pushing creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication

• Communicates with internal and external customers and management
• Effectively communicate technical information to non-technical audiences
• Delivers informative, well-organized presentations
• Understands how to communicate difficult/sensitive information thoughtfully

Team and Customer Interaction

• Facilitates and leads effective team interactions
• Communicates effectively with customers to identify needs and evaluate alternative business and technical solutions with customers
• Continually seeks to increase customer satisfaction and deepen client relationships
• Manages client expectations effectively
• Mentors and helps team members achieve career success.

    Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Okta is an Equal Opportunity Employer

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Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$218,000—$326,000 USD The OTE range for this position for candidates located in the San Francisco Bay area is between:$242,000—$362,000 USD

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.