About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

The Director, Technical Operations and Onboarding will lead the Technical Operations team within Content Operations. Reporting to the VP Content Operations & Localization, you will manage spec management and client/vendor onboarding and build programs required to achieve a high-quality fan experience on Crunchyroll. You will assist the entire Content Operations and Localization team by providing your media workflows expertise on special projects and digital supply chain best practices.

• You will create and manage the distribution of technical specifications for media assets
• You will oversee the onboarding of third-party vendors delivering content to Crunchyroll
• You will manage remediation - monitor all tickets assigned by customer service and oversee the documentation of corrective actions, associated operational initiatives and post mortems
• You will oversee Content Operations process documentation and provide recommendations for improvement to process owners (team leads)
• You will design and implement infrastructure necessary to globally distribute media packages at scale
• You will serve as subject matter expert working technology teams developing systems that support the media operations associated with our digital supply chain
• You will manage special projects and change management initiatives across Content Operations

We are considering applicants for our Dallas, TX office.

 

About You

We get excited about candidates, like you, because...

• You have experience managing cloud storage solutions, encoding/transcoding and file transfer protocols
• You have SDVI and Vantage workflow familiarity
• You have thorough knowledge of media standards, resolutions and codecs 
• You have a working knowledge of media supply chain processes and file specifications from avails to metadata to media assets
• You can create detailed workflow and specifications documentation
• You care about content quality and timeliness
• You want to make our customers happy
• You are an inspirational leader who works well across disparate teams to get things done
• You’ve taken part in developing systems and improving operational processes

About the Team

Content Operations is the media asset management core of Crunchyroll. We work with our content partners to receive media, perform necessary QC/transcoding and deliver to our platform, internal clients, localization and 3rd party clients. Content Operations ensures titles launch on Crunchyroll on time and with highest possible quality.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.