BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Pure Storage is looking to hire a Director, Technical Services in Lehi, Utah.  Bring your vision for legendary service delivery, your drive to do things better than anyone else, and help us set a new standard in Enterprise Technical Support.

RESPONSIBILITIES:

• With other leaders, set the strategic direction of service delivery at Pure Storage.
• Engage your wonder-director powers to facilitate the development and success of everyone around you and partner with the best-in-class CX team.
• Collaborate as no one has ever collaborated before to forge the tightest team of leaders in the industry to lead a growing technical services team
• Drive regional delivery change management and employee engagement to the next-level.
• Coordinate with Operations to create and monitor department budget(s), ensuring cost containment and appropriate expense management.
• Understand the P & L for TS and drive operational best practices and efficiency for delivery.
• Evaluate, plan, promote, and execute long-term solutions to current and previous issues to ensure productive resolutions and high customer satisfaction is achieved.
• Coach and develop management teams to ensure timely, quality service is offered to all customers. Ensure leadership and team ownership. Prepare extensive reporting to management on a weekly and monthly basis informing of statistics, progress on goals, issues/concerns, and any other pertinent information.
• Partner with our business intelligence team to create content for Ops Review and All-Hands
• Develop and maintain policies, procedures, and specifications to assure that TS delivery goals and objectives are achieved.
• Facilitate team member engagement by clearly communicating the company’s vision, mission, and strategic objectives
• Educate team members on major changes in the market as well as important issues affecting the business in order to facilitate innovation and effective problem solving
• Stay abreast of and educate executives and other senior-level stakeholders on major changes in services technologies and methodologies that will drive longer-term strategic direction for the organization.

WHAT YOU NEED TO BRING TO THIS ROLE

• At least 15 years experience managing high-performance technical teams.
• Excellent management skills and ability to influence teams and divisions to achieve company support goals. 
• Expert decision-making ability on business and service priorities.
• Outstanding customer communication skills and written communication skills and the ability to resolve disputes effectively. 
• Experience managing enterprise support organizations and developing managers to achieve company targets. 
• Ability to partner with cross-functional teams (PS, Customer Success, Sales, HR, Engineering) on projects and deliverables. 
• Knowledge of the IT industry specifically networking, cloud, data storage or virtualization.
• Bachelor's Degree or equivalent years of experience.

The annual base salary range is: $123,000 - $197,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.