See yourself at Twilio

Join the team as our next Director, Workday Services

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business

About the job

This position is needed to take ownership of the Workday Platform including defining the WD roadmap to support strategic initiatives and maximize platform ROI, defining technical/development standards and SLAs, legal and privacy compliance and the overall platform experience. This role would unite the existing WD Dev & Support teams, and WD configuration team. to ensure a cohesive experience for stakeholder requests while driving positive and reliable user experiences. Most importantly, take an ownership view of the WD Product and have a proactive approach to improving, scaling and optimizing the product. A cohesive/integrated approach to WD services ensures that stakeholder requests are handled strategically and are set on business outcomes. 

Responsibilities

In this role, you’ll:

• Workday Platform Leadership: Unify ownership of the Workday platform defining the roadmap to support strategic initiatives, technical/development standards, SLAs, legal and privacy compliance and overall platform experience.   This includes developing and maintaining a roadmap of new functionality and continuous improvement of our Workday portfolio (HCM, Talent, Absence, Time Tracking, US Payroll, US Benefits, Prism, Talent Marketplace, Journeys).
• Process Optimization and Project Management: Analyze existing processes, conduct benchmark analysis and understand best practices to identify and design opportunities to improve, scale and optimize the platform. Implement solutions that enhance the user experience, driving positive and reliable interactions.Serve as internal HRT project manager on key projects to ensure delivery meets team and platform SLAs and compliance. Lead testing efforts to ensure WD functionality is deployed meeting business outcomes and success measures.
• Team Management and Leadership: Lead and mentor WD teams, fostering a culture of continuous learning and development, and aligning skills with organizational needs.  Build team objectives (OKRs) and implement strategies to enhance team productivity. Effectively manage and allocate team resources to ensure balance between strategic projects and innovation and run-the-business work, meeting stakeholder expectations.
• Stakeholder Management and Communication: Work closely with stakeholders to prioritize projects, ensuring timely completion of deliverables and milestones. Act as the liaison between our COEs and internal HRT team members, facilitating effective communication and alignment.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years relevant work experience leading and optimizing Workday  with hands-on expertise of Workday HCM, Talent, Advanced Compensation.  Intimate knowledge of Absence, Time Tracking, Payroll and/or Journeys preferred.
• Proven track record of leading large, complex and cross-functional projects while flexing between run-the business operations and strategic planning.
• Exceptional collaboration, listening, and presentation skills to build trust with stakeholders.
• Ability to influence and build effective working relationships with all levels of the organization.

Desired:

• Workday Pro certification desired 
• Thrive in a fast-paced environment with the ability to pivot based on business needs.

 

Location  

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.Approximately 15% travel is anticipated. 

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

 

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

 

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $160,080.00-$200,100.00
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,520.00-$211,900
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.