Role & Job purpose 

We’re looking for a passionate Quality Assurance Team Lead for Due Diligence (KYC and Customer Due Diligence) to join our team in Tallinn or Budapest. Your mission is to implement our quality assurance strategy and framework, and by thorough analysis of quality results you help operations improve quality of service, efficiency, effectiveness and knowledge. 

As a Due Diligence Quality Team Lead you’ll report directly to the Due Diligence Senior Quality Lead and lead our QA team, while cooperating with our internal Due Diligence teams, as well as various support functions like Training, Knowledge Management, Continuous Improvement and more.

Responsibilities

• Build and maintain a positive work environment and scaling company culture and values;
• Developing a strong KYC Quality team and support specialists on their personal growth paths while inspiring and motivating the team to succeed;
• Define the goals for the KYC Quality team while supporting the Quality Teams’ vision;
• Help team members to understand their role in the mission through coaching, challenge or mediating debates;
• Managing team’s resources and their relevant skills;
• Propose decisions for direct reports like salary raise, promotion, leave approval, etc;
• Onboarding new Quality Specialists and Senior Quality Specialists in their role and in the team;
• Taking ownership of implementing and operating the Quality framework with the team, Vendors and product in the KYC operational teams, aligned to a Quality team and Global Service Delivery initiatives;
• Builds connections between team members as well as cross-team and facilitates collaboration. Identifies new collaboration needs on the team level;
• Measure and support the alignment of team KPIs and SLAs for success and efficiency;
• Act as the main point of contact for the KYC area’s Quality Management topics for Internal and External parties;
• Driving team’s input and participation in Quality team planning, as well as taking part in KYC tribe planning where needed;
• Coordinate KYC Quality specialists activities, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
• Ensure that all information and documentation provided to satisfy parties information requests meets both the KYC, Vendors’ and Wise’ s expectations regarding quality and mode of presentation;
• Hire, lead, develop and manage a KYC team, including amongst others administrative tasks such as scheduling, interviewing, hiring, organizing team activities, conducting the GrowWises’ etc
• Owner of the team's entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + STL.

Requirements:

• Excellent written and verbal English skills
• Expresses themselves clearly, knows the audience and follows critical channels.
• Communicates with confidence.
• Team management
• Process improvement
• Problem solving
• Ability to adapt to Wise type of communication
• Time & energy management
• Planning
• Goal setting practices
• KYC relevant policies
• Data security procedures
• Onboarding procedures
• Is able to prioritise, identify, and adopt solutions around the big picture to include collateral effects on other teams and processes
• Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides)
• Office suite (Word, Excel)
• Confluence
• Scheduling tool (KarmaTime, Calabrio)
• Looker or other BI tool experience
• Greenhouse
• Zoom
• Slack

What do we offer: 

• Starting salary: 2900 EUR
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please answer the following questions:

• What is your motivation to apply to this position?
• Why does an organisation like Wise need quality? 
• What would be your priorities in the first 3 months?

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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