Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

As an Elite Support Specialist at Hudl, you'll work directly with customers across the WNBA, NHL, NBA and NCAA, answering any questions they might have via phone, email and other channels. You'll utilize your background to help customers successfully use of our top-of-the-line products, particularly Hudl Sportscode. You'll join a support team whose mission is to make our customers’ lives easier.

Your responsibilities will include: 

• Communication. Whether by phone, email or in person, you’ll collaborate with video coordinators, coaches and analysts to ensure they’re making the most of Hudl’s products.
• Expertise. We’ll help you quickly level up your knowledge about our products, then use that know-how to help customers level up their workflows to develop, improve and achieve their goals.
• Being a team player. We’re all about people, and that starts with our team. Helping our diverse, global team grow and learn is a role we all play.

This role will be based out of one of our offices in Lincoln or Omaha, Nebraska. So we’re only considering candidates who live near or are willing to relocate to one of these locations.

• Experience. You’ve used our suite of products, particularly Hudl Sportscode, in a high-level sporting environment.
• A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
• A people person. You want to work directly with our users to help them achieve their goals, and you’re comfortable relaying solutions with a human touch.
• Flexible. You show composure and resilience in a fast-paced, ever-changing environment.

• Deep working knowledge of a particular sport. Expertise in our products is a must, but an understanding of sports would help you connect to customers when describing use cases and workflows.
• Additional career depth. In addition to working with Hudl Sportscode, experience in areas like coaching, analysis and data could help you level up quickly.
• Service experience. The way we speak and interact with customers matters. A previous role in a customer setting would ensure you know how to present information in various situations.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

• 1st Interview: 30-minute call with a recruiter
• Final Interview: 60-minute video call with members of our leadership team

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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