Are you a Product Owner with a passion for iGaming, innovation, and a love for improving user experiences? We're looking for a talented product owner to join our team and help us bring Betsson Group's vision "to provide the best customer experience in the industry" to life.

At Betsson Group, the Engagement Area ensures our customers come back for more! It’s all about loyalty. We provide a world class customer experience beyond the game play featuring exciting features like tournament, dynamic personalised campaigns and much more! We also work closely with our CRM and VIP team to build the next generation back office tools to support their processes.

As a member of the Engagement team, you will manage high-traffic systems that are vital to the experience of Betsson Group users. Your role involves ensuring compliance with Service Level Agreements (SLAs), while also emphasizing non-functional requirements to boost system resilience and reliability. Navigating the landscape of regulatory requirements across various jurisdictions, you will uphold and enhance Betsson Group's global offering. Your contribution will be crucial in fortifying Betsson Group's reputation for excellence in the highly competitive i-Gaming market.

• Product detailed product specifications in the form of user stories with detailed acceptance criteria, complemented by descriptive aids such as wireframes and flowcharts where necessary, to ensure the development teams have all required information to deliver the desired outcome.
• Lead the product discovery process for assigned initiatives (including hypothesis generation, requirements gathering, design, and scoping) in collaboration with the product manager, product designers, data analysts, and engineers.
• Assist the product manager in ensuring that the product development backlog is properly organised, prioritised, and kept up-to-date.
• Contribute to the product vision, and champion this vision with stakeholders and the engineering teams.
• Ensure that proper analytics, tracking and data collection mechanisms are in place to understand user behaviours and/or product performance.
• Provide the necessary product support to the development teams as may be required to aid their delivery.
• Work with other parts of the organisation as and when necessary to ensure the expected outcomes are achieved and are measured.
• Communicate product releases and the status of ongoing product development to the wider organisation.
• Hold effective demos and trainings with stakeholders for new product concepts and releases as and when required.
• Ensure that relevant product documentation and wikis are well maintained.
• Perform user acceptance testing of new product releases (or ensure co-ordination of).
• Continuously reviewing the live product to identify areas for improvement and any deviations from the expected experience.
• Assist and support the Product Manager in any matters as may be delegated from time to time.
• Learning the market & customer needs through data and customer feedback.

• A relevant academic degree or qualifications; preferably technology. 
• At least 2 years of experience working in a similar role.
• Prior experience in the gaming industry will be considered a plus.
• Prior experience with Customer Relationship Management (CRM) is a plus.
• Excellent communication skills in English, both verbally and in writing.
• Experience working with agile and remote development teams.
• Comfortable and confident working with both the technical and commercial sides of an organisation.
• Strong problem-solving skills, with the ability to break down complex problems into solvable and easily understandable parts.
• Natural curiosity and ability to question assumptions and uncover insights for informed problem discovery.
• Excellent decision-making skills, with the ability to logically measure risk against potential gain.
• A team player capable of building positive working relationships across the company.
• A keen eye for detail and a user centric mindset.

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! 

We can offer you an environment full of ambition and passion. One day is never like the other as the only constant is change, to the better, to the greater. We strive to be the best in whatever field we choose to play on, and we make sure to have fun along the way!

• A friendly, open and humble working environment, where you will have the chance to work alongside with colleagues from all over the world
• A chance to evolve your skills together with your colleagues with various programs and initiatives
• Personal development through courses, in-house training and external certification
• Freedom with responsibility

Check out the Betsson Group Blog to find out what our employees are talking about.

If you are interested to learn more, please apply with your CV in English.

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