Engineering Manager, Account Services

Full Time
Los Angeles, CA, USA
15 hours ago
About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Who We Are

We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

About The Team

You will managed a team of engineers that are pioneering tools and technologies to build outstanding user experiences across more than 10 platforms for multiple brands. You'll work closely with design, user-experience, and user-testing teams to deliver dynamic experiences. Video is at the core of our streaming service, and we partner with other content operations, video infrastructure and client teams. We manage metadata and ensure it is available at scale to millions of our anime fans. This team also supports both external partners and company partners end-to-end, as content is ingested, organized and distributed within our applications and to other parties.

This position reports to the Director of Platform Engineering. This is a hybrid position and requires you to be onsite at our LA office 3 days a week.

About You:

  • 10+ years of experience in building cloud-native applications, with a focus on backend development and microservice architecture, 4+ years of experience as team lead or manager

  • You allocate resources to maintain a balance between workload distribution and team productivity

  • Experience in Typescript/Node.js or Golang; Java, Scala, or Kotlin a plus.

  • Experience with databases, including DynamoDB, ElasticSearch, MySQL or PostgresDB

  • Extensive experience with AWS, developing scalable, reliable, and secure cloud-native applications in API Gateway, Lambda, SQS, EventBridge, ECS, S3, and DynamoDB

  • Experience in CI/CD and SDLC processes, specifically with GitHub Actions, IaC(Pulumi), serverless architectures, and creating unit and integration tests

  • Experience in operational excellence (on-call rotations, incident management)

  • Experience in writing and evaluating clean, functional, high-quality, and testable code across various projects

  • Thrive in Agile and collaborative environments, leveraging insights and expertise to develop technical solutions that resonate with our users

Pluses:

  • Experience in Search domain

  • Familiarity with video or content management systems

  • Active participation in one or more open source projects

  • Experience with implementing and operating systems using event-driven architectures

A day in the life of our Platform Engineering Manager:

  • Collaborate with engineers, product managers, and project managers to implement new features across Product and Engineering.

  • Maintain cohesive relationships with Product and Program for the lifecycle of products from inception to launch

  • Coordinate with multiple teams and manage dependencies where applicable.

  • Provide accurate project estimations, considering different factors such as team capacity, skills, and potential risks

  • Work with team lead to develop a comprehensive testing pyramid

  • Evaluate and plan team structure, and make resourcing and hiring decisions

  • Plan, analyze, and improve to help our team growth

  • Support and improve internal processes

  • Collaborate with other teams within the company

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

  • Flexible time off policies allowing you to take the time you need to be your whole self.

  • Generous medical, dental, vision, STD, LTD, and life insurance

  • Health Saving Account HSA program

  • Health care and dependent care FSA

  • 401(k) plan, with employer match

  • Employer paid commuter benefit

  • Support program for new parents

  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - Los Angeles, CA$180,000—$225,000 USDAbout our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.

  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

  • Kaizen. We have a growth mindset committed to constant forward progress.
  • Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.