1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.

1stDibs is seeking a leader to help manage our carrier network to support our sellers and buyers. As the EU Carrier Manager, you will be responsible for overseeing the performance and management of transportation service carrier partners. This role involves a mix of strategic planning, operational management, and relationship building with carriers, ensuring efficient and reliable transportation services for clients purchasing through 1stdibs site. 

We are seeking an individual to refine our group of in-home, freight, specialty, and parcel carriers and complementary service providers to assemble a best-in-class Logistics offering for all our categories. The ideal candidate is an industry professional who can identify providers with the optimal mix of cost, speed, service, and technology to deliver the best customer experience.

What you will do:

• Carrier Performance Management: Monitoring and evaluating carrier performance against established KPIs, identifying areas for improvement, and implementing performance improvement plans. 
• Relationship Management: Building and maintaining strong relationships with carriers, acting as the primary point of contact for operational and commercial matters, and resolving any issues that arise. 
• Strategic Planning: Contributing to the development and execution of carrier strategies, including sourcing, monitoring performance and service levels and contract negotiations. 
• Cost Management: Analyzing carrier rates, managing rate exceptions, and contributing to cost-saving initiatives. 
• Compliance and Risk Management: Ensuring carrier compliance with relevant regulations and safety standards and developing risk mitigation strategies. 
• Data Analysis and Reporting: Analyzing carrier data to identify trends, track performance, and generate reports for internal stakeholders.

What you bring:

• 3+ years of experience in the transportation and logistics Industry
• Strong ability to build relationships, communicate effectively, and negotiate with carriers, and a proven track record of developing strong working relationships with service providers, and the ability to identify and resolve issues related to carrier performance and operations and erforming monthly freight analysis.
• Experience with data analysis and proficiency in analyzing data, identifying trends, and making data-driven recommendations. Effectively identify and define service requirements and translate them into measurable SLAs, SOPs, operating protocols, etc
• Exposure and knowledge of specific regulations and requirements related to cross-border transportation.

Nice to Haves:

• Experience with transportation and handling fine art, furniture/home goods, and high-value items 
• Experience with digital and e-commerce 
• Fluency in German, French and/or Italian
• Sales Force and or Google Suite experience
• Knowledge of the impact of Cities on transportation and logistics, and  current tariff fees 

The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.

Total Compensation Statement 

1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company’s Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.