SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

EVENTS, LEAD

The Events Lead position is a leadership role responsible for, but not limited to, staff supervision, oversight of guest services and customer satisfaction, and quality control in one or more of our food service outlets. This individual works directly with hospitality leadership to properly delegate tasks, monitor the flow of service patterns, improve customer service interactions, and fills in as the key point of contact in the supervisor or manager’s absence. They are also responsible for overseeing the event area upkeep and directly addressing concerns or complaints from the customers in person. The lead is able to work all service outlets and can troubleshoot equipment issues, problem solve, and communicate at a high level. The Events Lead supports the mission by upholding friendly, welcoming service environments that enhance the productivity and morale of the workforce while ensuring the staff is performing to departmental and company standards. 

RESPONSIBILITIES:

• Assist team with meeting time and quality standards set by supervisor
• Develop and execute detailed services, timeline, and schedules
• Enforce proper food safety practices with staff
• Able to execute and interpret event orders
• Ensure record keeping logs are up to date and accurate
• Facilitate effective communication of team or operation needs between staff and leadership
• Fill in at workstations and any other food services outlets and locations as needed
• Maintain a clean and safe work environment
• Monitor cleaning of service equipment and dining areas
• Monitor quality and consistency of food products at point of service
• Monitor staff rotations, break coverage, and day to day responsibilities
• Support ongoing staff development
• Support the setup, execution and breakdown of services and/or events
• Support training of all hospitality roles and responsibilities
• Work with hospitality leadership to plan services, deliver performance feedback, and support conflict resolution

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 5+ years of hospitality experience
• 3+ years of leadership experience

PREFERRED SKILLS AND EXPERIENCE:

• 5+ years of leadership experience
• 7+ years of experience in hospitality management, event planning or related field
• 9+ years of food service experience in a customer service role
• Experience in high volume catering settings, including various styles (reception, buffet, bar, full service meals)
• Excellent written and verbal communication
• Experience working in large team settings
• Strong people leader skills
• Experience in all areas of a formal event space setting including bartending, serving and porting

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25 lbs)
• Ability to work gracefully under pressure.
• Able to perform frequent bending, stooping, and lifting of objects
• Able to stand for long periods of time – up to 10 hours a day
• Must be able to work all shifts and available for overtime, weekends holiday as needed.
• Must have or be able to obtain manager level food safety certification
• Must participate in internal leadership and development training
• Adaptability, problem-solving skills, and extreme attention to detail.
• Team player with the ability to collaborate effectively.
• Bartending experience is a must.
• Valid Florida Serve Safe Certificate and Serve Safe Alcohol Certificate or willingness to obtain them before employment.

COMPENSATION AND BENEFITS:

Pay range: Events Lead/Level 2: $23.00 - $25.00/hour + $2.00/hour lead differential

Events Lead/Level 3: $25.00 - $27.50/hour + $2.00/hour lead differential

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.