Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Executive Business Partner on Twilio’s people team.

About the job

This position is needed to provide proactive calendar support, juggling multiple deliverables with competing deadlines and taking effective action without knowing the full picture. You will partner with executives to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization.

Responsibilities

In this role, you’ll:

• Manage complex travel on behalf of your executives, prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
• Partner with your execs to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive.
• Act as a point person for your executives’ direct reports, building strong relationships across their team to progress your executives’ priorities and address difficult situations as needed.
• Draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives. This could include drafting communications and doing team survey analysis. 
• Manage meeting topics and agendas, coordinate presenters, and manage time during meetings
• Drive accountability with team project deliverables, updating project trackers and ensuring milestones and actions are completed.
• Identify opportunities to streamline processes, optimizing for efficiency and positive experience.
• Lead end-to-end planning and execution of executive offsites and strategic team gatherings, including budgeting, venue sourcing, agenda creation, and stakeholder coordination.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years’ experience supporting executives in a fast-paced environment within the High Tech industry with the ability to make good decisions in a fast-paced environment with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills.
• Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel.
• Plan and facilitate virtual, in person, or hybrid leadership summits and team-building events 
• Experience with contract management, procurement processes and general business workflows
• Proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.) and some experience with using AI for productivity gains.

Desired:

• Internal communications experience - drafting emails, program updates, etc.
• Bachelor’s Degree/Diploma Business/Sales/Communications desirable but not mandatory
• Experience planning and preparing for business operating cadences such as Quarterly Business Reviews or Long Range Planning meetings.

Location

This role will be remote based in Canada.

 Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia, Alberta, or Ontario: $81,000.00 - $101,200.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.