At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

The Executive Sponsorship program coordinator will report into the Global Director of BizOps and will support our current Executive sponsorship Program. The BizOps Team is part of our Global Revenue Operations Team, which is responsible for driving operational excellence, exceptional business results, and productivity across all teams in the Revenue Organization.

Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Support and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. 

We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is prerequisite to achieving and surpassing our commercial goals. 

This is an individual contributor, who will support global programs focused on effectively leveraging the full power of our Executive Team to elevate relationships with our top accounts. 

As an Executive Engagement Coordinator you’ll help support our global Customer Success and Sales teams by executing strategic programs and driving our revenue goals and objectives forward. You will be a close partner to both Customer Success leadership and our cross-functional teams, driving the end to end process from stakeholder alignment, prioritization, scoping, design, execution, establishing metrics to monitor as well as change management. 

You will prioritize scaling the Cloudflare Executive Sponsorships Program, which is a targeted, strategic mechanism which pairs our most important customers with a Cloudflare executive in a peer-to-peer relationship.  The Cloudflare Executive Sponsor works as part of the Account Team to advance strategic initiatives, promote partnership, act as an escalation point and drive joint advocacy. You will play a critical role providing significant expertise and high judgment to automate the program, distill diverse stakeholder inputs and translate these insights into program strategy that can help establish the vision and help design the right long-term solution for program evolution. As part of the program design, you will determine where resources are best applied and create scalable mechanisms and best practices by educating key stakeholder groups.

You may also play a supporting role in related short-term business initiatives like maintaining executive alignment across regional large deal initiatives; or work together with our executive admin staff to orchestrate executive participation in company events or conferences.

Additional responsibilities will include:

• Support the current Executive Sponsorship Program by ensuring that Sales and Customer Success teams are leveraging Cloudflare Executives to build relationships with our top Accounts
• Work alongside and educate key stakeholders, scale and continuously improve and drive recommendations to ensure this program is focused on the right accounts.
• Develop and deliver change management planning in support of new processes and frameworks.
• Facilitate Account Team and Sponsor engagement
• Regularly measure and report on success
• Inspire critical connections by providing informed Executive Sponsor assignment recommendations that result in long-term strategic engagements.
• Deliver training as well as other key assets for program participants.
• Share guidance, best practices and Executive Sponsor impact stories that inspire our sales team.
• Deliver monthly program analytics and success metrics to Leadership, and program participants.
• Gather valuable feedback from Executives and Account Teams that drives continuous improvement of overall engagement and program.
• Support the project management of other initiatives within the BizOps team

• Ability to analyze active pipeline and historic deal data to target programs/recommendations effectively.
• Very strong program management skills who can identify and solve problems quickly with minimal management guidance
• Ability to manage several competing priorities and stakeholders
• Ability to engage up and down the organization (including SVP+) with confidence and poise, gravitas.
• Highly organized and self-motivated to create and execute on new programs
• Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment
• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping
• Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements.
• Experience building trusted advisor relationships with senior management; confidence presenting data-driven recommendations to executive stakeholders and facilitating  conversations that drive consensus across complex topics.
• Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders

Required Experience

• Experience (3-5 years) working on sales team programs 
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs.
• Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success).
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.