Our Opportunity: 

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Houston, TX. This individual will be a change agent who thrives on details, drives daily improvements, and fosters strong relationships with hourly team members. 

What you’ll do: 

• Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates. 

• Promote and maintain a safe, clean, and organized work environment. 

• Ensure achievement of daily operational goals. 

• Coach, mentor, train, and develop team members for performance and career growth. 

• Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity. 

• Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement. 

• Thrive in a fast-paced, rapidly evolving e-commerce environment. 

• Collaborate with site leadership to identify and implement network-wide best practices. 

• Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience. 

• Utilize tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet. 

What you'll need: 

• External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment. 

• Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company. 

• Passion for working in an environment with a high degree of ambiguity and change. 

• Data-driven mindset with a focus on metrics and continuous improvement. 

• Customer-obsessed attitude with a strong commitment to service excellence. 

• Strong communication and leadership skills with the ability to influence across teams and levels. 

• Proven ability to adapt quickly and deliver results using data and insights. 

• Unwavering integrity and high ethical standards. 

• Flexibility to work weekends and/or night shifts, as required. 

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.). 

Physical job requirements: 

• · Walk up to 2 miles per shift. 

• · Frequently lift up to 50 pounds. 

• · Frequently lift up to 70 pounds using an optional team lift. 

• · Rarely lift greater than 70+ pounds using a team lift. 

• · Stand, push, pull, carry, squat, and kneel. 

• · Climb up and down stairs (where applicable). 

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com. 

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here.  

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.