Title: Field Services Engineer

Location: Weston-super-Mare

Division: Managed Services

Reports to:  Field Services Team Leader

• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?

• Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
• Do you want to have the opportunity to play a key role in our service delivery and be one of the faces of ICT.

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation: we bring together the right technologies and services to design solutions that work.

Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilities

The Agilisys Field Services Team sit within the groups Managed Services division and are the ‘face of I.T.’ on the ground to the business user community. Working closely with ICT colleagues and business users you will ensure that all work is completed to the highest standards and within the agreed SLA and KPI targets.

The Field Services Engineer needs to have a flexible approach to work and workloads, have excellent inter-personal skills and the ability handle work pressures.

You should be willing to actively share expertise with others, through mentoring and knowledge management.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• As a member of the Field Services, team you will play a key role in our service delivery and be one of the faces of ICT, so a professional appearance and conduct is of the highest importance along with the confidence to interact with all levels of staff.
• Working closely with ICT colleagues and business users you will ensure that all work is completed to the highest standards and within the agreed SLA and KPI targets. 
• You should have a good understanding of Windows operating systems from Win10 and 11, Microsoft Virtual Desktop or other similar products as well as a good awareness of the Microsoft 365 stack and Active directory. You must be able to translate technical knowledge and fixes into easy-to-understand business language.
• Knowledge of corporate standard hardware, PC’s, Laptops, Tablets, etc. and their configurations, as well as mobile telephony are a must and experience with Multi-Function Printing (MFD) and its associated software is an advantage.
• The team undertake office moves and fit outs/shutdowns, so a willingness to ‘get your hands dirty’ is important and the ability to think on your feet and manage a heavy workload are important.
• Knowledge of networks and infrastructure hardware, configuration and fault finding would be advantageous.
• Foster a collaborative approach by building and nurturing strong relationships with stakeholders, both within Agilisys and with external partners, to achieve shared goals and deliver exceptional outcomes.
• Embrace a culture of innovation and agility, proactively identifying opportunities for improvement and adaptation.

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

Skills

• Hardware support (laptops, desktops, tablets, docking stations / port replicators, printers and MFD’s).
• Supporting of Windows 10-11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365 and all its associated elements.
• Troubleshooting of Corporate networks and Infrastructure.
• Experience of supporting a wide range of desktop applications within a corporate environment and their interaction with ICT systems.
• Use of windows deployment technologies.
• Proven ability in desktop and application support.
• Ability to remotely support end users where possible.
• A keen attention to detail mentality is essential.

Knowledge

• Good understanding of corporate networks and firewalls (no administration required but an understanding of how these impact field support areas).
• Supporting a wide range of staff levels and ICT competencies.
• Asset Management & Redundant IT Equipment processes.
• Experience with disk encryption software.
• Exceptional customer service skills’
• Ability to manage a fast paced, diverse set of requirements daily.
• Excellent all-round written and oral communication skills.
• Excellent problem-solving skills and the ability to drive on-time delivery of tasks.
• Qualified to at least ITIL V3 Foundation level with the appropriate certificate is an advantage.
• Excellent stakeholder management.

• Passion for innovation and a commitment to shaping the future of public services.

WHAT WE CAN OFFER YOU:

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

• Enhanced Pension Scheme
• Health Insurance
• Private Medical Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.