🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote US (Pacific Standard Time Zone only) | 💰 $45,000 - $50,000 + Equity|

Monzo is a leading financial technology company, with over 10 million customers, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we’ve raised over $1 billion from CapitalG, YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $5 billion valuation. 

We were founded to make money work for everyone. With that in mind, Monzo is investing to accelerate our US expansion. We’re a small team operating like an early stage startup in the US but with the financial, operational, and engineering muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission and bring the Monzo magic to the US.The Role

We are looking for passionate Financial Crime & Fraud Analysts to help support and protect our customers and company from FinCrime risks, to join our financial crime operations team. This is someone who is growing their career in the financial crime industry, who loves solving problems and keeping up-to-date with the latest fraud trends, and is eager to help Monzo make money work for everyone.

In the FinCrime & Fraud team, you'll be investigating transaction monitoring flags for fraudulent activity encompassing fraud and money laundering. You'll use your skills to work out what’s happened, prevent fraud, and report your findings. You’ll make sure we are onboarding the right customers safely. As you gain experience you'll be able to take on more complex work and grow your skills in different areas of Fraud, AML, and Compliance.

Your day to day

As a FinCrime & Fraud Analyst, you will be fundamental in supporting the Financial Crime Operations Team's ongoing goals to develop and strengthen our fraud capabilities. You’ll be contributing to our strategy to build, develop and deliver improvements to our suite of fraud controls for Monzo, using the very latest technologies to ensure fraud risks are effectively identified and analyzed. You’ll also work extremely closely with our Product, Engineering and Operations teams to provide analysis which will aid with identifying problem statements or when implementing new controls or changes.

What you’ll be working on: 

• Using our full suite of tools to build a timeline of a financial crime inquiry and deliver fair decisions and outcomes promptly. 
• Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
• Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers
• Engaging with our partner bank and third party vendors about reports of fraudulent behavior
• Providing Subject Matter Expert fraud knowledge and being one of the point people for any questions/requirements.
• Provide analysis and data to support the improvement of the performance and optimization of our fraud controls through deep knowledge of fraud typologies.
• Providing continuous support to the Operations Team responding to escalations
• Building a close relationship with our partnering teams and ensuring sufficient communication and knowledge sharing on process improvements
• Escalating threats and trends to senior management

You should apply if: 

• You’re willing to work at least one weekend day (Saturday or Sunday) 
• You are passionate about stopping Fraud and putting customers first.
• You have experience working in Fraud, AML or operational teams, and experience working with customer resource management systems and tools.
• You enjoy a fast-paced, high-volume FinTech environment 
• You’ve had exposure to working with product managers, engineers, data 
• You love solving problems, and can explain complex activity clearly to others
• You’re a self-starter who is well organized and can work under pressure to tight deadlines.

Nice to haves:

• You have already worked on a Fraud team in a fast paced startup environment
• You hold, or are working towards, qualifications or courses in fraud such as ACAMS, CFE, or other fraud certificates.

The Interview Process:

Our interview process involves four main stages: 

• Recruiter Call (30 mins)
• Take Home Task (to be completed within 7 days)
• Hiring Manager Call (30 mins)
• x2 final interviews via Google Meet (30 mins each)

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰 $45,000 - $50,000 (Depending on experience and location)

📍 This role can be fully remote within the USA (Pacific Standard Time Zone only)

📚 Learning budget of $1,500 a year for books, training courses and conferences

💰 Generous 401k with 4% employer match

➕And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊