As a First Level Technical Support Motion and Sensing, you will be responsible for providing timely and effective technical assistance to our customers from science and industry on our high-end nanotechnology products of our Business Unit Motion & Sensing. You will make an important contribution to our customer promise of enabling technological and scientific progress by maintaining and shaping our internal Customer Success processes and taking on responsibility to ensure our customer satisfaction within our BU Motion & Sensing.

• First contact for customers from the high-tech industry sector for support cases of our piezo-electrically based positioning systems and sensor systems
• First analysis using internal guides together with the customer to identify faults or optimization potentials 
• Provide step-by-step guidance and assistance to customers in resolving technical issues, ensuring a positive support experience
• Escalate complex issues for further investigation and resolution
• Document all customer interactions, including issue details, troubleshooting steps, and resolutions, in our system
• Analysis of the repair data and its communication to relevant departments up to the improvement of quality and product requirements

• Technical study (Ausbildung) or Bachelor in a relevant field
• Outstanding communication skills, both written and verbal, with the ability to convey technical information.
• Experience in technical customer support would be of advantage but are not mandatory
• Analytical problem-solving skills and enjoying figuring out complex, technical problems
• Customer-focused attitude with a commitment to providing exceptional support and service

• An exciting job at an internationally active, established medium-sized company with flat hierarchies and short decision-making paths
• Flexibility for goal- and result-oriented work in a collegial, open and respectful working environment
• We support freedom & flexibility in terms of working hours and home office as well as 30 vacation days per year
• A good induction is very important to us. Individual onboarding and an attoBuddy are at your side
• We support lifelong learning with targeted further training opportunities
• State-of-the-art office building with good connections to the Munich S-Bahn network, employee parking, JobRad and bicycle parking as well as shower facilities
• There are lots of discounts for employees through corporate benefits
• Fun should not be neglected either, which is why we organize several company & team events 
• We support your health with our attoCare, company pension scheme and health days
• Fresh fruit and drinks are free of charge and the daily fresh meals in our company restaurant are subsidized
• EGYM membership

Would you like to apply your troubleshooting skills, take on responsibility and become part of our Customer Success team?

Rachel Howlett