Job Description

The Team

The Trust team safeguards fraud protection for Deliveroo, our consumers, riders, and restaurant partners. We are looking for a analytical Fraud Analyst to join our London-based team, working on a hybrid schedule with three days in the office each week.

The Role

The Fraud Analyst will be on the frontline of fraud & abuse prevention and will apply a data-driven approach to identify, understand, and tackle emerging fraud & abuse trends across Deliveroo markets.

You will drive important performance metrics such as fraud & abuse losses, false positives & operational efficiency. You will partner with Product, Engineering, Data Science, Customer Care, Compliance & outsource teams to detect & prevent both fraud & abuse globally. You will be reporting to Global Fraud Operations Manager

What you'll be doing

• Take ownership of daily team workflows relating to fraud & abuse prevention across all sides of the marketplace
• Work with senior fraud analysts to contribute to quarterly programs to reduce the impact of payment fraud, chargebacks, ATO and abuse across the marketplace
• Handle and respond to fraud-related inquiries and concerns from internal stakeholders
• Analyse fraud & abuse date data to understand the root cause of issues and identifying areas of opportunity to change rules, procedures and policies
• Create and amend fraud rules in response to evolving fraud behaviours
• Building reports, providing analysis and making strategic recommendations to the team
• Help & support periodic fraud audit operations
• Build and maintain internal fraud & abuse process documentation
• Help with ad hoc requests from the team and management.
• Support the Fraud Operations Manager to maintain and enhance internal policies, procedures & documentation

Requirements

• 2+ years previous fraud prevention experience at the merchant level
• Direct experience maximising machine learning & rule based fraud prevention tooling (such as Ravelin/Sift/Signifyd etc)
• Have a strong understanding of fraud & abuse best practises
• Demonstrated experience of working on a global scale in a complex environment
• SQL is preferred but not essential

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story.

We want to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.

Workplace & Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

Benefits

At Deliveroo, we believe that our employees are our most valuable asset. We are committed to providing a comprehensive benefits package that supports their well-being, financial security, and work-life balance. Join our team and enjoy your benefits such as Health Insurance , on-site Gym, Paid time off, Professional development.

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