We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Are you passionate about battling fake content? Are you ready to use your strong analytical background to make a huge difference in addressing fake reviews? Then we’re looking for you! Come join our international Fraud & Investigations team as our new Fraud Detection Analyst and help us enhance online trust and protect consumers and businesses worldwide.As our Fraud Detection Analyst you will be responsible for data analysis & rule writing to prevent detect and combat fraudulent behavior on our platform. We’re looking for someone who is keen to roll up their sleeves and get stuck into a wide range of challenging and sometimes ambiguous issues at the forefront of online trust and are able to find the answers to those in data and patterns. 

What you’ll be doing:

• Identify fraud trends and curate a deep understanding of fraudulent behaviour on our platform via expert use of SQL, Google BigQuery, Google Looker. 
• Formulate rules off the back of your own analysis in order to mitigate fraudulent behaviour across our platform.
• Carry out ad-hoc investigations of escalated cases related to potential misuse of our platform and assisting with media, legal and customer cases.
• Work closely with our data science team to push the needle via technology and process to the very cutting edge of fraud detection.
• Work closely with our engineering teams to enhance internal tools and databases that help us to combat fraud and scale effectively.
• Act as the go-to person for other departments within Trustpilot to provide analysis of customer and reviewer behaviour on the platform.
• Presenting and communicating the results of analyses and investigations to a variety of stakeholders across the department and wider company. 
• Work closely with and report to our Lead Fraud & Investigation Analyst. 

Who you are:

• Bachelor of Science (BSc) or Master of Science (MSc) degree in a field related to Science, Mathematics, or Computer Science.
• 1+ years of experience working with large datasets.
• Experience in answering difficult questions using large datasets and the ability to translate complex data into easily understandable reports.
• Experience writing queries and preparing reports using SQL or equivalent language.
• Enthusiastic about learning independently and leveling up your skill set whenever a new opportunity arises.
• Prior knowledge of formulating rules to combat fraudulent behaviour is a bonus.
• The ability to work individually and handle multiple tasks at once while having a collaborative approach.

We are:

100% passionate about fraud and tackling misuse, but there is much more to come. We are down to earth, enjoy working together, have a laugh and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team and we facilitate real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

 

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

 

 

#LI-JN1

 

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.