About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team

The Fraud Team is a strong protector of Agoda and has achieved industry-leading fraud prevention results. We minimize risk and loss through fraud prevention, learning and utilizing investigative skills to identify and prevent fraudulent payments and fake properties being onboarded to our platforms. The Fraud Team initiates projects that revolve around analyzing fraud trends to prevent future attacks. Our experienced team of talented professionals are empowered by bright minds and technology, using machine learning models and dynamic scoring models. Every team member - new and old - contributes to the evolution of the models and have saved Agoda and our customers millions of dollars every year.

In This Role, You’ll get to

• Pinpoint, investigate fraudulent activities on transactions to prevent losses
• Detect/determine high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.
• Recommend alternative processes to Supervisors/Manager to further reduce losses
• Report to Supervisors

What You’ll Need to Succeed 

• Willing to work day shift; 5 days a week with shift rotation.
• Excellent verbal and written communication skills in English
• Should have strong analytical, problem solving and negotiation skills with the ability to ‘think outside of the box’
• Should be capable of quick, independent thought with the ability to make unaided decisions
• Assertive but tactful
• Patient and persistent, while remaining calm under pressure
• Organized and methodical
• Have the ability to work independently and as a team
• Self-motivated

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.