Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Frontend Software Engineer L2 within the Segment Activations team.

About the job

Segment is a best-in-class customer data platform (CDP) designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our AI-Assisted Suggest Mappings product. And, we move a lot of data—over 12 trillion API calls a year.

This position will be part of a talented, close-knit team of engineers on the Segment Activations team, who build, maintain, and constantly improve Segment UI/APIs for Segment’s Connections and Audiences products, including Engage, Journeys, and Linked Audiences. As a customer-obsessed company, we aim to wow customers with user-friendly products and top-notch in-app experiences.

The successful candidate will have deep knowledge of React and front-end engineering best practices. He or she will work closely with design, product management, and other engineers, to identify areas for improvement, to maintain a high bar in reliability and ease of use, and ultimately to perfect our end-to-end activations experience for customers. The candidate will also serve as the team’s resident React and front-end expert, mentoring engineers of all levels on front-end best practices and guiding the evolution of Segment’s user interfaces.

Responsibilities

In this role, you’ll:

• Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact.
• Mentor engineers of all levels on React and front-end development and best practices.
• Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools.
• Execute full software development life cycle (SDLC).
• Develop flowcharts and documentation to identify solutions.
• Write well-designed, testable code.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2+ years of work experience building enterprise-ready web applications.
• 2+ years of programming experience in React, Javascript, TypeScript, and GraphQL.
• Experience working with stakeholders at all levels—be able to dive into the nuts and bolts of how things work as needed.
• Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged.
• Self drive—you take complete ownership of your tasks and champion efforts to get your tasks to completion.
• Excellent written and spoken communication skills.
• Degree in Computer Science or a related field, or equivalent work experience. 

Desired:

• 2+ years of programming experience in Golang and Node.js.
• Familiarity with Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation.
• Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• Ability—and excitement to—learn and own multiple domains of the platform (microservices, REST APIs, back-end services) from inception to deployment and maintenance, while making best-in-class technical decisions that impact the success of the company.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00 - $143,300.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400.00 - $151,700.00.
• Based in the San Francisco Bay area, California: $134,800.00 - 168,500.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 30th, 2025, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.