We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

We seek an experienced Full Stack Software Engineer to join the Platform team in UserTesting. You will be instrumental in shaping and executing our product roadmap and in charge of maintaining our existing platform. You will be developing high-quality software design and architecture in Python, and React. You will be a proactive team player, capable of working asynchronously in a distributed team, with a strong capacity for learning; staying up-to-date with industry trends and technologies. You will have strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity. You will work with the team and wider teams within the business to align software solutions with business and technical strategies.

The Team

The Platform team at UserTesting, responsible for developing and maintaining machine learning and big data solutions. They are collaborative, action oriented and passionate advocates of new technology solving customer problems. They also play a crucial role in enhancing the UserTesting’s platforms. If you aspire to join a global, cohesive, highly-skilled team dedicated to innovation and continuous improvement, the Platform team offers an unparalleled opportunity.

We prioritize work quality over location and time, provide tangible solutions to real customer problems, and remain open to utilizing innovative tools when they're the best fit for the task at hand.

What we are looking for

• Experience developing services in Python
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in writing unit-tests to validate the code based on functional specs
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such Redux, Router, etc)
• Exceptional learning ability and problem-solving skills.
• Ability to perform validation and verification testing
• Ability to work asynchronously in a distributed team.
• Familiarity with modern front-end build pipelines and tools
• Familiarity with Typescript.

What we offer

• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development Stipend
• Remote work stipend
• Wellness reimbursement
• Volunteer days
• Life Assurance

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.