We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

The Panelist Experience team is responsible for the User Experience of the UserTesting Contributors within the PanDE (Product, Design, Engineering) organization. The UserTesting Panel is a business critical asset which is formed of a platform that enables acquisition, onboarding, curation, distribution, invitation, administration and payment of our contributors.

Job Summary:

As part of the Engineering Team, you will have a great opportunity to contribute to build a new Panel Experience. Working alongside our global team you will be responsible for developing Frontend components and Backend services supporting this brand new User Experience.

What you will be doing: 

• You have strong technical skills and solid conceptual foundations.
• Experience with Typescript and/or Javascript.
• Love creating reusable Frontend components preferably with React.
• You have backend skills or want to grow in this area
• Understanding of Distributed Software, Cloud solutions and Microservices Architectures.
• DevOps skills and knowledge of GitHub actions or willingness to learn

What we are looking for: 

• Solid professional experience in related roles
• Problem-solving: able to break down complex issues into smaller and more manageable parts.
• Proactive: takes the initiatives, committed to continuously improving their skills and the way the team works..
• Collaborative: effectively contribute to team discussions and decision-making processes, willing to help out their colleagues.
• Ownership: Strong sense of responsibility for their work, getting things across the finish line to help achieve the team’s goal.

What are we offering: 

• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development Stipend
• Remote work stipend
• Wellness reimbursement
• Volunteer days
• Life Assurance

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.