General Manager, AI

Full Time
San Francisco, CA
11 months ago

About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is based in San Francisco, CA. If you travel to a Center of Energy, you’ll be able to work out of our office spaces while you connect and collaborate with your team. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

As we enter this next phase of growth, we are in search of a highly motivated and visionary leader to join as our first ever General Manager, AI. Reporting directly to the CEO, you will lead an AI product, engineering and GTM team. You will play a pivotal role in defining this new category for LogicMonitor and how we will deliver future AI innovative products. Your strategy and innovation will lead LogicMonitor to pioneering where we will be headed with AI (generative AI, copilot, etc…), starting with AI Ops.

Here's a closer look at this key role:

  • Transform LogicMonitor’s AI Operations from incubation to a high-performance function, with the goal of growing AI Ops revenue by the end of 2024
  • Create and lead a small team focused on AI products, engineering and GTM
  • Define and own the Product strategy and vision for AI Ops, including AI Ops product development and AI Ops Roadmap
  • Drive customer traction by identifying lighthouse customers, creating customer stories, and gathering feedback from customer proof of concepts and incorporating feedback into product roadmap
  • Lead a small team of AI-focused sellers responsible for developing AI solutions that will drive LM’s growth and success
  • Establish a feedback loop from customers, filtering feedback and survey data back to the product development team
  • Work closely with LogicMonitor leadership team and operate in a globally distributed and matrixed environment efficiently
What You'll Need:
  • 15+ years experience in managing teams within tech, product strategy and/or development. 
  • Must have experience working in AI with a track record of driving growth in AI related business
  • Knowledge of market sizing & trends analysis, competitive intelligence, industry & analyst perspectives on AI categories
  • A customer centric approach to selling, and filtering feedback & surveying back to product development
  • Ability to work cross-functionally in a matrixed organization
  • Bachelor's or Master's Degree in a related field or equivalent

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as a bonus, MBO, or commission compensation in addition to the base pay, an equity program, 401K matching, and other rewards. 

Expected Base Salary Range$275,000—$350,000 USD