Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: September 11, 2024

Anticipated Posting Close Date*: December 1, 2024

*Job posting may close early due to the volume of applicants.

Fastly is a leading technology company dedicated to providing a better, faster internet experience. We are seeking an AV (Audio-Visual) Events and Production Engineer to enhance our company event experiences. This role entails overseeing the design, implementation, and maintenance of our company's AV system and infrastructure. Candidates should possess strong technical skills and program management skills to develop and enhance our AV program.

Your primary role will involve providing exceptional AV support for company meetings such as all hands and offsites at company sponsored events. You will bring a proactive attitude and a commitment to superior customer service, ensuring seamless AV experiences for all in-person and remote participants. Leveraging your technical expertise, you'll quickly resolve incidents and requests, minimize disruptions and downtime, implement service improvements, and contribute to a stellar end user experience. This role requires a builder, someone who can innovate and improve on our AV experience, helping us scale our AV program with the growth and expansion of Fastly. The success of this role is someone who can develop and maintain a program around our global AV experience and enhance this experience on an ongoing basis. 

What You'll Do:

• Provide on-site support during company events to ensure seamless operations, including live streaming All Hands, Sales Kickoff, Company Kickoff, Quarter Business Reviews, Executive Summit, etc.
• Partner with external AV vendors on customer-facing events and be the primary internal liaison
• Lead the design, installation, and configuration of AV systems throughout our global office footprint
• Collaborate with our workplace team to build out new offices, augment existing offices and decommission offices where applicable 
• Develop AV standards, ensuring compliance with industry best practices and company requirements
• Create and maintain comprehensive AV documentation, including system configurations, user guides, and troubleshooting procedures
• Deliver AV training and documentation to our support team 
• Maintain Conference room AV systems by conducting regular maintenance and updates to ensure optimal performance and reliability, ensure AV equipment and gear are neat and tidy 
• Evaluate new AV products and technologies and conduct pilot tests to recommend for adoption
• Provide expert-level support for our internal Communication and Events team, guiding the team on best practices and resolving technical issues promptly
• Maintain our global AV equipment inventory

What We're Looking For: Strong Customer Service skills. You are obsessed with elevating the employee’s AV experience. You have a proven track record in innovation, processes and continual improvement. The ideal candidate will use data driven metrics to propose spending on new AV technology. Utilizing metrics to measure performance gaps and increase productivity through innovation or improvement. The ability to think not only at the local level but also drive improvement on the global scale as well. 

Detail oriented. You have the ability to not only take initiative but your ability to plan and track is second to none. You are able to translate customers’ requirements into an actionable roadmap. Delivering the right things at the right time with competing priorities at times.

Effective communicator. You consult with event organizers to understand and meet their technical requirements. You communicate expectations and provide updates to meeting organizers prior to events. Experience working directly with executives. 

Basic Qualifications:

• Certification in A/V technology
• Minimum 7+ years of experience in AV space
• BA/BS degree
• Experience in the design and deployment of integrated AV / VC systems across a wide customer base and across global corporate offices
• A passion for delivering results and building trust with internal and external stakeholders
• Experience prioritizing demands, scoping large efforts and negotiating timelines
• Excellent written and verbal communication skills
• Ability to work independently and prioritize multiple tasks effectively
• Experience with ticketing systems (Jira knowledge is a plus)
• Familiarity with VC platforms (e.g., Zoom, Teams)
• Willingness to travel both domestic and international as needed to support events

Work Hours:

• This position will require you to be available during core business hours. 

Work Location & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $123,330.00 to $154,170.00. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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