Global Due Diligence Agent

Wise is growing in Austin and we’re looking for Due Diligence Agents to join our expanding Consumer and Business Due Diligence teams!

This role is a unique opportunity to grow as a specialist on the front-line of Anti-Money Laundering and fraud prevention, have an impact on Wise’s mission, and help millions more people save money by using Wise! 🚀

You’ll receive a competitive package including a starting salary of $24.00 per hour + Restricted Stock Units (RSUs) in a profitable company + a wide array of benefits! (more info below 😉)

This is a Hybrid position located in Austin, Texas, and NOT fully remote.

Your mission:

The Due Diligence mission is to verify that customers and business are who they say they are, and that they’re not using Wise products for fraudulent purposes. Our Due Diligence Agents engage in research and analysis of the information provided, information already within Wise, and external tools, along with your own experience, to determine if the customer is acting in good faith while using Wise. Your responsibilities will include:

• Perform Due Diligence on existing, new, and/or potential customers based on risk mitigation controls and certain trigger events
• Identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested
• Ensure that information and documentation provided by customers, from external data sources, and from your own reviews (e.g. websites and company registries) meet our requirements for verification
• Perform searches utilizing Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies
• Provide guidance and responses to daily inquiries from peers, front-line support, and management regarding due diligence matters and case analysis, when appropriate
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations, and escalate any suspicions and/or concerns to the AML and Fraud teams for review
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual
• Have a deep understanding of different business models, customer types, country risks, and regulatory requirements across multiple geographies
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews

A bit about you:

• Experience: You’re someone with previous experience in customer verification (KYC), Enhanced Due Diligence (EDD), document verification, or compliance in a financial setting
• Communication: You have excellent interpersonal and communication skills, which includes excellent verbal and written English skills 
• Autonomous: You’re punctual, proactive, and willing to get things done, working autonomously within your role scope and responsibility
• Adaptable: You are able to handle more complex activities with moderate variation, and you can deal with less straightforward questions, coordinate with as many sources of information as necessary within and outside the business to support solutions - 
• Organization: You have excellent attention to detail, analytical abilities, and ability to adhere to strict deadlines - You’re also capable of identifying gaps in policies and processes and providing detailed feedback
• Growth oriented: You understand that an open feedback culture is there to help you grow. You challenge ideas, not people. You can also work in a diverse work environment which requires collaboration, partnership, and transparency
• Flexible: You have some flexibility with scheduling and willing to work some evening shifts
• Additionally: You must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role

Key benefits:

• 💵  $24.00 per hour starting salary
• 🚀  RSU’s in a rapidly growing company
• 💻  Hybrid working model – a mix of working from home and from the office
• ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• 🏆 2023 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work
• Here's some more info on our benefits in Austin

 

#LI-HYBRID

#BI-Hybrid

#LI-CL1

 

Salary (Hourly)$24—$24 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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