We’re looking for a service oriented and organized Global Facilities Coordinator to join Hootsuite’s Global Facilities team in Toronto. Reporting to the Manager, Global Facilities, you will play a critical role in supporting office operations across North America and APAC. In this role, you will ensure seamless logistics, coordinate special events, and address facilities-related needs to create a positive and engaging workplace experience for our employees.

WHAT YOU’LL DO:

• Manage front desk operations, including welcoming employees, vendors, and guests, ensuring a professional and friendly first impression.
• Support office operations by managing and troubleshooting the online desk/room booking system, addressing employee concerns related to bookings, access cards, and general office issues.
• Coordinate shipping, receiving, and security logistics to maintain smooth day-to-day operations.
• Collaborate with the Global Facilities Team to drive continuous improvement initiatives, develop maintenance plans, and schedule necessary repairs to support seamless operations.
• Respond to and resolve facilities-related tickets for North America and APAC offices in a timely manner, providing additional support to EMEA offices as needed.
• Promote workplace engagement by organizing and supporting programs that enhance the employee experience, such as “Perch Days,” fostering a positive and inclusive workplace culture.
• Monitor and address comments/questions in the office Slack channels, ensuring employee concerns are promptly resolved.
• Partner with local offices to coordinate internal employee events, ensuring access to necessary resources for successful planning and execution. Assist with sourcing external venues, coordinating vendors, and event logistics.
• Work with other teams to support onboarding and offboarding processes, and facilitate employee access to other Hootsuite locations.
• Assist with Health & Wellness programs, provide occupational health and safety support, and contribute to environmental reporting initiatives
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Relevant experience doing administration support and/or facilities management-related experience 
• Collaboration and Teamwork: Ability to work independently and collaboratively with others in a service oriented environment
• Passion for Customer Service: dedicated to providing exceptional customer service to internal clients
• Detail Oriented: skilled at managing details from the large to the small 
• Time management/multi-tasking: Ability to work effectively under pressure in a fast-paced, growing environment
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Tech Savvy: Experience working with Google Suite products and Zen Desk would be beneficial, but not required

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.