We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Global Head of Reward and Analytics

As the Global Head of Reward & Analytics, you will be an integral member of our People Leadership Team, contributing to the overall People strategy by bringing expertise in Rewards. Working closely with the Chief People Officer, you will set the vision and strategy for Total Rewards, ensuring alignment with our business strategy and People Plan, and take complete accountability for its delivery. Additionally, you will oversee all People reporting and analytics at Trustpilot, as well as have oversight of workforce planning, reporting, and People Operations.

What you’ll be doing:

• Keeping Us Competitive: Make sure we're staying ahead in the talent game by recommending smart, cost-effective ways to attract, keep, and engage our employees through awesome total rewards strategies
• Driving our Rewards Strategy: Lead the charge on our global Annual Salary Review and promotion process, making sure it's smooth sailing and tied closely to performance
• Supporting the Big Decisions: Be the go-to person for our Remuneration Committee, providing all the data, analytics, and insight they need to make informed decisions that shape our company's direction
• Evolving Rewards: Keep our Remuneration Philosophy fresh and relevant in our ever-changing world. This means leading the charge on things like pay benchmarking, crafting incentive plans, and making sure our benefits package is competitive in every corner of the globe
• Guiding our People Strategy: Drive the development and execution of our people strategy, ensuring alignment with business objectives as well as fostering a culture of excellence in all we do
• Keeping us Informed: Own all the reporting and analytics across our People and Community space. That includes everything from executive reports to gender pay gap analysis, and making sure our team has the insights they need to succeed
• Helping us be Data Driven: Lead the charge on crafting our Directors’ Remuneration Report, and helping to drive data-led people decisions
• Planning for Success: Keep our workforce planning on point, ensuring we're aligned with our business goals and minimising any empty seats
• Building a Dream Team: Be a leader, coach, and mentor to our entire team, helping them grow and thrive in their roles

Who you are:

Critical Knowledge:

• In-depth expertise in core reward processes such as equity, executive remuneration, salary review, international benchmarks, benefits, and incentive schemes
• Proficiency in using people analytics and reporting to drive decision-making and actions in the business
• Strong understanding of remuneration reporting requirements for a FTSE-listed business

Critical Experience:

• Experience in total rewards at a Head-Of level, including salary benchmarking, job evaluation processes, incentive plans, benefits, equity plans, and reward programs within a global organisation, preferably in a fast-paced, scale-up environment or consultancy
• Experience in overseeing workforce planning
• Proven experience managing multiple, multi-faceted projects and delivering quality outcomes on time and within budget
• Experience scaling a Reward function to support company growth, with a strong awareness of best practices
• Experience owning executive and Board reporting, including a solid understanding of statutory requirements
• Experience engaging with senior stakeholders on complex subject matters

Critical Technical Skills

• Effective communication and collaboration skills, including the ability to write clear and concise papers on complex topics
• Results-driven orientation, with the ability to draw conclusions and communicate insights effectively
• Deep analytical skills with the ability to translate data into actionable recommendations
• Hands-on leadership style with a strong understanding of scaling rewards programs and practices
• Passion for developing and retaining top talent

Critical Professional Capabilities:

• Strong presentation, interpersonal, and influencing skills
• Excellent stakeholder management and relationship-building skills at all levels of leadership
• Excellent attention to detail and bias towards action
• Ability to navigate ambiguity and remain composed under pressure
• Strong can-do mentality

What’s in it for you:

• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice
• A range of flexible working options to dedicate time to what matters to you

If you are passionate about shaping the future of People strategy and Rewards within a dynamic, global organization, and possess the skills and experience outlined above, we encourage you to apply and join our team at Trustpilot.

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.