Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Onboarding & Offboarding

• Manage end-to-end onboarding and offboarding processes as per defined SLAs

• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions

• Trigger communication workflows and ensure document compliance

Employee Helpdesk Management

• Resolve HR-related help requests in a timely and empathetic manner

• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries

• Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence

• Stay updated with labor laws and statutory regulations in assigned countries

• Ensure all HR processes and documentation are compliant with local employment laws

• Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting

• Track service level agreements for onboarding/offboarding and help requests

• Generate weekly/monthly reports on operational efficiency and issue resolution metrics

• Identify process gaps and suggest continuous improvement initiatives

• 1–4 years of experience in HR operations or employee lifecycle management

• Strong understanding of HR processes and local labor laws (MEA region is a plus)

• Excellent communication and stakeholder management skills

• Comfortable working in a fast-paced, global environment

• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus