As a Group Program Director, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience leading multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers while surpassing the goals of clients. Being a reliable partner to teams helps you consistently elevate the work.

Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, challenges, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects to support a team of Producers. You have a passion for digital project delivery and the globally admired brands we partner with.

You will:

• Manage Client Relations by...
• Act as a primary contact of communicating needs between the client, team, and vendors.
• Understand your client’s short and long-term goals, as well as their competition.
• Proactively communicate with clients on project status, issues, and opportunities.
• Inform clients how to drive project success.
• Deliver solutions to drive consensus for problems in a professional and timely manner.
• Identify additional opportunities within the ask or account.
• Ensure Project Excellence by...
• Support developing solutions to drive client business.
• Maintain a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client.
• Approach problems in a calm and logical manner, finding creative solutions to problems.
• Communicate and understand large amounts of information in a highly organized manner.
• Effectively communicate stories across a variety of internal and external stakeholders.
• Encourage high standards of professionalism throughout the life of a project.
• Ensure the team is properly briefed and understands the requirements of the project/work.
• Create solid project plans with top-down and bottom-up budgets to support clients’ interests.
• Execute project plans according to established procedures, channels, and expectations.
• Manage and maintain project scopes and communicate status of scope to team.
• Facilitate and be a participant in both client and internal meetings.
• Coordinate project deliverables and guide the team on potential risks.
• Create an articulate storyline of all client materials.
• Define, negotiate, communicate, implement, and monitor quality standards on all project deliverables.
• Manage project communication and document issues and changes that affect the project.
• Develop status reports and work with project leaders to ensure all resources.
• Create a positive, team-oriented environment that demonstrates award-winning work.
• Forecast, track, and manage project budgets and revenue, POs and invoices.
• Identify, analyze, prioritize, mitigate, and communicate project risks.
• Work with discipline leads to define appropriate resources for client needs and deliverables.
• Drive Account Planning and Operations by...
• Contribute to account road map development that will allow for solid resources and revenue management, looking at all projects being tied into the larger account picture.
• Act as a career manager and provide project delivery guidance, mentoring, and training.
• Contribute to process and people evolution to effectively deliver solutions.

You have:

• 7-10 years-experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, and maintenance.
• Experience with office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Experience with collaboration and issue tracking tools such as Box, Jira and Confluence.
• Experience guiding teams and conversations with clients around scope, schedule, and budget as well as roadmaps, goals, and strategies.
• Strong ability to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development and revenue forecasting.
• Advanced knowledge of Project Management principles, methods, and techniques.
• Ability to tactically organize and structure activities, paying particular attention to detail.
• Demonstrated problem-solving, communication, presentation, facilitation, and negotiation skills, which translate issues into viable work solutions.
• Solutions-oriented mindset with refined decision-making skills.
• The ability to stay focused on the driving goals, even in high-pressure situations.
• Ownership and accountability of clients’ business needs and ability to drive to solutions.

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.Salary Range$150,000—$175,000 USD

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx