Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Intercom is looking for a hardworking, curious and motivated analyst to join the FP&A team. This individual would work across the organization to help develop and hit our funnel targets, assisting in the planning process and month-to-month reporting of Saas Metrics (ARR, Churn, LTV, and CAC), Marketing efficiency metrics, and expense. As a Lead you’d work closely with the heads of each department, and have the opportunity to inform and influence key strategic financial decisions. Additionally, you would assist in other FP&A ad hoc analyses and transitions in support of the finance team.

In this role, you will demonstrate your analytical horsepower and critical thinking abilities to better inform the GTM investment decisions and allocation of resources and headcount. Additionally, you should have some familiarity with how to read a P&L, and an ability to understand and synthesize public company financials. You are sharp, proactive, and use your executive presence to help influence cross-functional efforts to drive Intercom’s value.

This is an amazing opportunity to join a fast paced FP&A organization at an exciting company that is at the vanguard of AI and Customer Service. Apply if you are hungry to take ownership over your work, and excited by what Intercom is trying to achieve.

What will I be doing? 🚀

• Work as a key business partner across Go-to-Market (GTM) functions to help them make tradeoffs and decisions around spending and investment.
• Develop predictive financial models to support organizational decision-making.
• Develop ROI analysis for Marketing spend.
• Dive deep into GTM key efficiency metrics (cohort level performance) to understand drivers of performance and assist our product, marketing and sales teams at identifying areas of growth.
• Dive into the metrics and data of interest to you and share your findings.
• Benchmark our growth and financial metrics to comparables in the industry.
• Own the monthly expense model, preparing regular updates on actual spend vs. plan vs. historical data.

What skills do I need? 📖

• Proven track record of delivering actionable analysis with minimal supervision.
• BA or BS/MS degree with strong academic record, preferably in a quantitative discipline.
• Minimum of 5+ years of experience in a quantitative, finance role, sales/marketing operation role with experience forecasting top-line (ARR, Revenue).
• Excellent communication skills, including experience in high-level business discussions.
• Proficient in Excel and G-suite.
• Proficient  in SQL.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $156,788 - $182,213. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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