About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt - The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt - The Waterfront offers 144 Hotel Rooms and 92 Residential Studios.If interested, please send us your most updated CV in English.

Your Responsibilities

• Greeting guests and performing check-in and check-out duties.
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay.
• Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfill the request or resolve the incident promptly.
• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift.
• Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximizing room inventory to accommodate new sales leads and reservations.
• Proactively encourage longer lengths of stay for in-house guests.
• Proactively upsell to hit monthly team and individual targets.
• Proactively looking for areas for development and improvement for yourself and others.
• Updating guest data in the PMS and other IT systems as required.
• Ensuring compliance with all SOPs and standards.

Your Qualifications

• A recent graduate from a Hotel/Hospitality School or a minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment.
• Proficiency in English and German is required.
• Independent with exceptional customer service and teamwork skills.
• Understand the importance of teamwork as well as individual contributing towards a common goal.
• Excellent interpersonal, written, and verbal communication skills.
• A willingness to work on rotating shifts - 5 days per week including weekends and Public Holidays covering 7AM to 10PM business hours.
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally.
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems.

What We Offer

• Welcome Package: Get equipped from Day 1 with Habyt's Swagg.
• Team Events: Have a blast at our regular Company & Team Events.
• Employee Discount: Get a discount for staying in one of our Habyt Properties.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!