Castlegate Forwarding Head of Destination Operations, Associate Director

Wayfair is looking for an inspirational Operations leader with a strong background in leading and developing teams with a mix of process execution, tech partnerships and team development focus. This candidate will be a natural collaborator leveraging great communication and partnership skills to have impact at scale.

What You'll Do

• Lead execution, improvement, and expansion of US, Canada and Europe landside operations for ocean freight
• Act as Wayfair’s lead expert on drayage and destination port operations
• Lead and develop a team of 25+ Associates and Managers
• Work collaboratively with Tech leaders to develop a roadmap which delivers capabilities that support the efficient scaling and enables Perfect daily execution
• Manage the North America drayage product through a robust procurement and vendor management process
• Design, bring to launch, and ultimately own origin operations for any new market geographies
• Define and communicate a 6-12 month work plan, identifying opportunities to drive measurable impact across broader OKRs aligned to our commited business goals
• Identify and deliver opportunities through a combination of data driven analysis and observations
• Build a strong Supplier feedback loop through close collaboration with our Sales & Service teams and utilizing relevant Trade shows
• Ensure effective coordination with Asia- and EU-based operations
• Enable effective inbound forecasting and planning for the Network Management team and the Wayfair Fulfillment Center network
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers

What You’ll Need

• Bachelor's degree required
• 10+ years of experience in a Logistics or Supply Chain role, preferably with freight forwarding and/or eCommerce operations
• 5+ years of leadership experience; preferably including leading teams of over 20
• Demonstrable experience of delivering Tech transformation programs
• Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to continuously execute the present day process at a high level while working to improve, expand, and transform the operation in parallel
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Articulate, persuasive communicator across multiple organizational levels
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas 
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
• Self-starter with the ability to work independently in an fast moving environment with certain level of ambiguity

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.