Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge 

The Head of Global Billing and Collections will play a key role within the Order to Cash team and broader Finance organization to centralize all related activities. Reporting to the VP, Corporate Controller, you will lead and grow a team of analysts across multiple time zones to scale and automate day-to-day operations, and month-end close activities, and support strategic initiatives across the organization.

Your Mission 

• Develop a framework and administer policies to improve collections and consistently achieve or exceed collections goals

• Oversight and management of day-to-day operations and global team of billing and collections

• Lead billing team to ensure timely and accurate billing

• Lead initiative to implement new billing templates and systems and related collections efforts at

scale

• Establishment and enforcement of enhanced credit policy that mitigates company risk and

exposure

• Ownership of deliverables to internal and external audits that are complete and accurate

• Ownership and presentation of monthly and quarterly accounting close materials (AR reconciliation, AR Aging trends, Allowance for Doubtful Accounts)

• Manage billing and collections escalations from internal and external stakeholders promptly while upholding and maintaining the interests of the company

• Routine engagement with leadership to provide visibility into key metrics and related trends

• Analyze billing and collection data to identify trends and opportunities to inform data-driven decisions and initiatives

• Partner with FP&A to develop accurate collection targets

• Lead initiative to create an inventory of current state billing and collections processes

• Develop and implement policies, procedures, and strategies to decrease DSO while maintaining a

positive customer experience

• Provide thought leadership to drive end-to-end accounts receivable initiatives and enhancements

• Represent the interests of billing and collections in cross-functional projects

• Hire, lead, and mentor highly motivated teams to cultivate talent, enhance performance, achieve career aspirations, and ensure succession planning in high-impact roles

 

Your Experience:

• Minimum of 10+ years of experience in collections and billing in enterprise SaaS

• Knowledge and experience with financial system applications such as Workday Financials,

Tableau, Snowflake and/or automation tools such as Robotics Process Automation (RPA) are a plus.

• Experience in high-growth technology (or similar) companies is a plus

• Proven track record of leading successful billing and collections teams

• Strong communication skills are a must - the ability to understand and articulate existing

challenges and obtain buy-in from stakeholders to drive toward a solution

• Strong Excel, Google Sheet / Slide, or Powerpoint skills

• Understanding of month-end close, GAAP, SOX, and audit concepts and requirements required.

 Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.