Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our six company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, and Positive & Optimistic. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

As the Head of Partnerships at Intercom, you will be responsible for scaling a global revenue motion, leading a team that will be working with Intercom's technology and service partners.This role will directly impact Intercom's revenue growth, working closely with our global partners & internal teams.

What will I be doing? 🚀

Key Responsibilities

Strategic Leadership: Guide a global team of partner managers who develop and implement strategies that align with the company’s overall growth and go-to-market objectives.

Team Management: Lead, mentor, and develop a high-performing partnerships team. Conduct regular performance reviews and provide constructive feedback.

Partner Go-to-market planning:  Develop GTM frameworks with partners to drive revenue for both partners and Intercom, to include account mapping, co-marketing, and other joint GTM activities.

Partnership Acquisition and Management: Identify new partnership opportunities and maintain robust relationships with partners, ensuring partners are onboarded and enabled effectively.

Collaborative Team Culture: Foster a collaborative, inclusive, and innovative team environment. Encourage continuous learning and adaptability within the team.

Cross-Functional Teamwork: Ensure effective collaboration between the partnerships team and other departments (sales, marketing, finance, legal) to achieve optimal results.

Talent Development: Identify training needs and career development opportunities for team members. Support their professional growth and skill enhancement.

Performance Measurement: Set clear team goals and metrics. Monitor team performance against these goals, providing guidance and support where necessary.

What do I need? 📖

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Master’s degree preferred.Minimum of 5 years of experience in partnership management or business development, with at least 2 years in a leadership role.
• Demonstrated ability to lead and inspire a team.

Skills

• Experience managing B2B go-to-market processes with partners (including co-selling motions, partner marketplaces).
• A track record of successfully collaborating with pre-sales, post-sales and product teams.
• Strong problem solving and analytical skills and the ability to effectively manage ambiguity.
• A self-starter with a track record of taking initiative and identifying high impact opportunities.

Bonus skills & attributes 🙌

• Proven experience building a global partner program from the ground up.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

 

 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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