We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are seeking a highly motivated and experienced Head of Revenue Operations to lead the revenue operations team and operationalise our go-to-market strategies.  This role will be key in accelerating our sales velocity by enhancing our processes, forecasting & pipeline management, and technology.

The suitable candidate will be required to roll-up their sleeves, and work directly with the models/data. You will advance towards simple, scalable solutions to difficult problems, have advanced project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

 

What you’ll be doing:

• Be a trusted advisor to Commercial Leadership and support the delivery of OKRs, putting a framework in place to report, assess, and measure progress against them.
• Oversee the design, development and delivery of pipeline management models, metrics, reports, and analysis to influence key business decisions across the Commercial organization
• Partner cross-functionally with Marketing, Sales, and Customer Success leadership to formulate and execute on go-to-market strategies, individually managing initiatives from ideation to execution
• Ability to conduct sophisticated, detailed analysis and clearly communicate results through written and verbal channels
• Identify opportunities to promote revenue including making recommendations and suggestions on GTM strategies
• Identify opportunities to streamline the customer lifecycle 
• Identify opportunities to improve our operational efficiencies and lead efforts to scale and align the business
• Continuously support the development of our tech stack, including gathering requirements, monitoring data hygiene, and implementing and documenting solutions to meet business needs   
• Team Leadership: Mentor, guide, and develop the RSO team, ensuring they have the resources and skills needed to excel. Support the Director of Revenue Operations on the execution of strategy. 
• Stakeholder Communication:Regularly update Senior Marketing & Commercial Leadership, as well as other key stakeholders on progress, challenges, and results. 

 

Who you are:

• Several years of experience in the areas of financial planning or revenue operations, preferably in a B2B or SaaS company 
• Experience designing and delivering Revenue Performance Insights, Sales coverage modeling, Sales productivity, revenue reporting, forecasting and pipeline management
• Experience working within a high-growth technology company would be beneficial 
• Self-motivated, action-oriented, multi-tasking individual with a great sense of urgency and follow-through 
• Comprehensive verbal and written communications skills as well as the ability to work effectively cross functionally and across regions
• Motivated leader who is proactive and action-oriented
• Proven ability to not only inform and formulate proposals, but also to guide the design and implement solutions that deliver towards cross functional efficiency.
• End to end project management and ability to manage multiple projects simultaneously.
• Ability to think strategically, but also have great attention to detail to facilitate program management execution.

 

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and Life Insurance Health cash plan,
• Online GP, 24/7
• Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner with a Nintendo Wii and VR headsets, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials."
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

 

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.