Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔 Intercom is taking big swings to reshape the customer service industry through our cutting edge, AI-powered platform. To help us achieve our mission, we are seeking a strategic and experienced Head of Technical Recruiting to lead and scale our efforts in attracting top technical talent across Machine Learning, Engineering, Product, Research & Design teams. In this role, you will partner closely with senior leadership across the R&D organization, guiding a team of recruiters to execute on aggressive hiring goals that will shape the future of Intercom’s technology and innovation. You will also be a key member of the People Leadership team, driving and collaborating on strategic initiatives to help shape the future of Intercom. What will I be doing? 🚀

• Strategic Leadership: Collaborate with R&D leadership to align recruiting efforts with business goals, providing regular updates on key recruiting metrics and pipeline health understand current and future hiring needs & deliver tailored recruiting strategies to support ambitious growth plans for AI and core engineering groups
• Team Management: Lead a team of talented technical recruiters, providing mentorship, fostering collaboration, and ensuring they meet hiring targets across multiple technical domains.
• Market Insights: Stay ahead of industry trends, using this knowledge to inform hiring strategies and advise hiring managers on talent availability and compensation trends.
• Stakeholder Collaboration: Partner closely with engineering leadership to align recruiting efforts with business goals, providing regular updates on key recruiting metrics and pipeline health.
• Employer Branding: Highlight Intercom’s AI-driven innovation & enable team to attract top talent by showcasing our team culture and cutting-edge work.
• People Org Leadership: Contribute to overall vision and strategy for the People Organization

What skills do I need? 📖

• Minimum of 8 years of technical recruiting experience with a growing organization, ideally with a software company
• Minimum of 5 years experience growing and developing senior recruiting talent and with incredibly high standards
• Experience using recruiting metrics and analytics to inform decision-making and optimize talent acquisition strategies.
• Strong understanding of machine learning concepts, roles, and the core engineering talent landscape, with a proven track record of hiring in competitive markets.
• Ability to effectively influence and communicate cross-functionally
• Creativity in problem-solving, resourcefulness, ability to be detail-oriented, strong organizational skills
• Experience partnering with senior leadership and executive teams on hiring initiatives
• Passionate about Intercom and knowledge of the product and business

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.