Healthcare Account Manager
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Healthcare Account Manager
Why We Have This Role
We're looking for an Account Executive to build deep, strategic relationships with healthcare providers and help them expand how they use the Qualtrics Experience Management SaaS platform. This account management role focuses on growing existing customer accounts, rather than prospecting for new logos. You'll dig beneath surface answers to understand each customer's healthcare priorities, build a strategy around their program, and connect their needs with the right solutions across our suites.You'll work with a range of stakeholders, from CEOs and chief nursing officers to quality, HR, and marketing leaders and frontline staff. Success means understanding their different priorities and showing how our solutions can help address the problems they face in their day-to-day work. This role is based in Dallas with a hybrid working arrangement.How You’ll Find Success
- Stay curious and coachable, asking questions to understand customers' needs and deepen your healthcare and product knowledge.
- Balance long-term relationship-building with identifying growth and expansion opportunities within an existing book of accounts.
- Understand how healthcare organizations operate, including their quality and safety priorities, decision-making structures, and the needs of different stakeholders.
- Communicate confidently with executives, clinical leaders, quality directors, HR and marketing teams, and frontline staff.
- Stay highly organized while managing a large portfolio and competing customer priorities.
How You’ll Grow
- Clear, structured promotion path via Qualtrics’ auto-promotion framework and continuous Career Action Planning with your manager.
- Access to internal mobility platform Qmobility for additional growth opportunities.
- Skill development in business acumen, complex negotiation, and consultative selling.
- Opportunity to expand your healthcare expertise and deepen partnerships across strategic accounts.
Things You’ll Do
- Build and grow relationships with existing healthcare provider customers, taking a long-term, relationship-based approach to selling.
- Develop account strategies that identify customer needs and opportunities to expand into additional solutions.
- Lead discovery conversations, listen closely to customers' challenges, and position products that address those needs.
- Navigate complex sales involving multiple buyers and stakeholders across a healthcare organization.
- Deliver product demonstrations and explain the value of our solutions to both executive and operational audiences.
- Manage a large book of business, stay organized across competing priorities, and maintain momentum across multiple customer relationships.
What We’re Looking For On Your Resume
- 5+ years of sales experience, including 2+ years in a closing role, with evidence of growing and developing customer accounts.
- A working understanding of healthcare and the ability to navigate healthcare provider organizations, including conversations about quality, safety, and operational priorities.
- Experience navigating complex sales with multiple stakeholders and adapting your approach to different audiences.
- A consultative, problem-solving approach: you can connect what a customer needs with an appropriate solution rather than lead with a product pitch.
- Strong organization and prioritization skills for managing a large portfolio of accounts.
- Experience selling multiple products, a solution suite, or a platform is helpful. Your background does not need to be exclusively in SaaS or technology sales; what matters is your ability to navigate healthcare, manage complex sales, and build lasting customer relationships.
What You Should Know About This Team
- A healthcare provider account management team focused on long-term relationships and customer expansion, rather than new-logo hunting.
- Work that spans multiple solution sets and a wide range of stakeholders within each customer organization.
- An emphasis on understanding healthcare customers' problems and showing how the right solution can address them.
Our Team’s Favorite Perks and Benefits
- Competitive salary plus uncapped commissions and accelerators rewarding outstanding performance.
- 100% merit-based promotions, driven by results and impact rather than politics or tenure.
- Flexible hybrid work environment supporting jeans and dogs in the office.
- Catered lunches, quarterly team socials, winter and summer parties, and extensive Qualtrics swag.
- Private health insurance, annual Qualtrics Experience Bonus, wellness stipend to support your personal well-being and growth.