A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We are looking for a HR Director, People Service Israel to join an extremely fast-growing global Fintech business who will lead People Services Israel team. The ideal candidate will be comfortable in a fast-paced, multi-tasking, high energy environment. 

Location

Israel

What you’ll be spending your time on:

Collaborate with the Senior Director, Global People Services to design, develop, and implement the People Services operating model and strategy:

• Establish efficient processes that improve the employee journey.
• Streamline and standardize global practices, policies, and procedures where possible, while balancing local needs for consistent employee experiences worldwide.
• Shift HR focus to strategy, knowledge sharing, reducing duplicated efforts, and enhancing the quality of HR services for employees and managers.
• Prioritize operational excellence, risk management, and control in process design.
• Champion continuous improvement within HR processes to improve effectiveness.
• Utilize data and insights to shape HR strategies.

Manage HR policies and labor requirements for Israel:

• Lead the People Services HR team of three in Israel.
• Ensure compliance with labor laws and regulations, keeping up with market and regulatory changes.
• Create, maintain, and implement local HR handbooks, policies, and guidelines.
• Regularly review policies and practices, addressing issues or opportunities, and identifying areas for global consistency.
• Provide expert HR consultation and support to leadership and employees.
• Oversee audits and risk management.

Oversee local HR programs, projects, and processes in Israel, working with cross-functional teams and stakeholders:

• Manage the employee lifecycle, including onboarding, internal mobility, and offboarding.
• Supervise employee relations processes and documentation, such as leaves, performance plans, immigration, and terminations.
• Refine onboarding and offboarding processes to ensure a positive experience and identify opportunities for global consistency.
• Collaborate closely with HRBPs, Total Rewards, and other HR functions to enhance critical employee interactions and improve the employee experience.
• Develop programs and tools to elevate workforce experience, improve engagement, performance, and retention (e.g., L&D offerings, locally relevant incentives, and DEI programming).
• Serve as the Sexual Harassment Prevention Officer for the Israel office, ensuring compliance with local requirements.

Drive global HR initiatives:

• Take a global perspective on HR processes, programs, and offerings, identifying opportunities and creating solutions for improvement.
• Participate in cross-functional global HR projects.

Is this you?  

The Payoneers are:  

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient  

Have you done this kind of stuff?  

• Proven strategic HR leader with the ability to influence stakeholders across cultures and jurisdictions.
• Strong business acumen with expertise in transformation, stakeholder management, and influence in both in-person and remote settings.
• Skilled at driving decision-making through data-driven insights.
• Able to communicate effectively at all organizational levels, with flexibility to adapt as business needs shift.
• Experienced in HR processes, standard operating procedures, and compliance, including establishing and evaluating global and regional HR services.
• Comfortable in a “roll up your sleeves” environment, especially in rapidly scaling global settings.
• Strong people manager with empathy and coaching abilities.
• Capable of multi-tasking with high attention to detail.
• 10+ years in HR leadership across regional and global landscapes.
• Thrives in a dynamic, agile work environment.
• Skilled with modern HR solutions and data analytics, applying insights from HR data into practice.
• Consistently successful in delivering HR goals on a regional and global scale.
• Excellent verbal and written English communication skills.
• Proficient in MS Office.
• Familiar with global requirements for public companies.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

About HR People Services Team

The HR People Services team is a newly created global team that will provide centralized HR services, discipline, and infrastructure support (global and regional programs and policies) to ensure an equitable and consistent experience for all employees. The team will support business functions as well as employees and work closely with HRBP teams to provide the best HR experience aligned with organizational strategy, structure, and current business needs.

The newly created HR People Services global team will deliver:

• Strategy: Formulate an overall strategy for the HR People Services model at a global level to enable greater structural flexibility, improved organizational learning, and better utilization of managers' and employees' time, repositioning HR as a business-driven function focused on its strategic role in facilitating and supporting organizational change.
• Transformation Plan: Develop a strategic and implementation plan to transform HR activities into the HR People Services model, including a greater focus on strategy, shared knowledge and systems, elimination of duplication, and improved service quality to employees and people managers.
• Policy Implementation: Ensure consistent implementation of all HR policies and procedures across regions, in compliance with both global standards and local regulations.
• HR Services: Manage day-to-day HR tasks such as processing leave requests, benefits administration, and maintaining employee records.
• Query Resolution: Act as the first point of contact for all HR-related queries from employees and managers, providing timely and accurate HR solutions and services.
• Reporting and Analytics: Collect and analyze HR data to identify trends, issues, and opportunities for improvement, including workforce analytics, turnover rates, and employee satisfaction metrics, in conjunction with support from the HR Ops team.
• Employee Onboarding and Offboarding: Facilitate the onboarding process for new hires, manage probation, and handle the exit process for departing employees to ensure smooth transitions.
• Query Collection for Digital HR Portal: Gather employee HR queries to inform the development of a future self-service digital HR portal.
• Learning and Development Support: Work closely with the HRBP team or global L&D team to implement training and development programs based on regional needs (which may vary by region).

Designed to serve employees within specific regions:

• Provide localized support that understands the unique cultural, legal, and business context of each region while upholding global HR standards.
• Divide into key regions: Americas, Asia-Pacific, China, EMEA, and Israel.
• Equip to meet specific regional needs, ensuring more personalized and responsive HR services.

Core Attributes:

• Global Mindset: We think globally first, designing programs, products, and services that can be easily customized for regions and engaging partners and stakeholders early on.
• Ruthless Prioritization and Tradeoff Framework: Understands how to make effective tradeoff decisions, prioritize using effort and impact, and contract the work accordingly.
• Data and Analytics: Goes beyond simple Net Promoter Scores (NPS) to correlate products and services with behavioral changes, team effectiveness, and business performance improvement, utilizing feedback mechanisms.
• Mechanistic Thinking: Recognizes that effective mechanisms unlock scaling and capacity.
• Balanced Deep Dive and Big Thinking: Pays attention to details without getting bogged down, providing thought partnership beyond execution.
• Builds Trust: Knows the business, leaders, and employees; uses clear language, follows through on promises, and builds credibility.
• Resilience: Shows grit and determination, handles change positively, and perseveres through challenging situations.
• Progress Over Perfection: Embraces agile methodology, is comfortable experimenting, and makes decisions with 70-80% of the data.
• High Judgment: Understands that context matters, avoids blindly following processes, and seeks diverse perspectives to make the best decisions for people and the company.

#LI-Hybrid