Join Personio in revolutionizing HR processes for SMB's in the UK with our HR Software! In this position you will be the go-to person for UK labour laws and HR trends. You will understand the HR processes and organizational structures of new and current customers and advise them on how to best use our HR software. You'll also work closely with our product teams to keep our HR software compliant with UK regulations and drive projects to scale the UK market working cross functionally. The full scope of this role has the potential to evolve outside the descriptions below.Ready to make a big impact? This is your chance!  The position is to be located in Dublin or London, full-time and part-time option.

• Act as a representative for the UK market enabling CX teams and liaising with the Product team about the needs of customers in this market.
• Leading the creation of UK focus training materials, e.g. help centre articles, internal knowledge, peer trainings.
• Plan and execute the creation of our market-specific setups and proactively keep this knowledge up-to-date.
• Liaise cross functionally as a regional expert, delivering feedback & updates in a timely manner.
• Ensuring you are up-to-date with the latest changes in the UK market.
• Provide support to colleagues and help them answer their questions about processes and the product using our knowledge tools.
• Analysis of our new customers' requirements regarding our HR software
• Structured support of Personio implementations through e-mails, telephone calls, and web demos.
• Ensuring customer satisfaction through consultative advice on HR processes in Personio.

• 3+ years of experience in HR roles or customer-facing positions related to HR Software
• You are a strong communicator with excellent written and spoken English skills 
• You have a degree/extensive knowledge in UK labour law and/or a degree in Human resources (preferred but not essential).
• You enjoy working with customers, and can show both resilience and empathy in challenging situations.
• You have excellent project management skills and an ability to work cross functionally.
• You are passionate about the Technology/SaaS industry, with a keen interest in digital transformation in HR.
• You enjoy data driven work.
• Tools like Zendesk, Salesforce, Tableau, Gainsight, and Jira already sound familiar to you.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes