We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it's an opportunity for you to bring diversity, ideas and energy to UserTesting.  If you'd like to hear more about it, watch our short video

The Opportunity

As our HR Intern for Culture, you will learn the details of how to plan, build and execute the implementation of new company wide Mentorship and Buddy Programs.  These programs are an important way in which our colleagues at UserTesting are supported.  They will provide people at all levels of the organization with connections and support for their career development.  You'll work cross functionally within the company and with individual People Team leaders and team members to identify best practices and approaches to Mentoring and Buddying programs, and use this to create and launch new programs here at UT. 

Here's what you'll be involved in:

• You'll learn and apply design thinking methodology to deliver the programs
• You'll formulate a project plan and tracker as well as own this and keep it up to date
• You'll review and deep dive existing UT programs and frameworks in these areas, assessing effectiveness and transferability
• You'll research externally for best practices and data that will support creating a best in class program here at UT
• You'll work with key stakeholders across the business and present to key stakeholders regular updates and at key decision points
• And before you leave, you'll successfully activate the new programs across the company

What we're looking for

• A basic understanding of learning methodologies and instructional design principles
• The ability to review data, find gaps, and make recommendations for improvement
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and meet deadlines
• Ability to learn new systems quickly

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.