At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   HR Operations Specialist  

Why We Have This Role

Qualtrics is on the lookout for a proactive and collaborative HR Operations Specialist to be based in our expanding Krakow office. An HR Operations Specialist is responsible for managing and overseeing various HR operational functions within an organization. This role focuses on ensuring the smooth operation of HR processes, systems, and data management. The HR Operations Specialist works closely with HR staff, employees, and external vendors to support efficient and effective HR operations.

 

How You’ll Find Success

• Takes initiative & works autonomously. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done,
• Highly communicative and executes precisely and effectively, creating trust at the team level. 

 

Things You’ll Do

• HR Data Management: Maintain accurate employee data, including personal information, employment details, benefits, payroll, and performance data. Ensure data integrity, confidentiality, and compliance with applicable laws and regulations. Manage HRIS (Human Resources Information System) or HRMS (Human Resources Management System) and oversee the implementation of system updates and enhancements,
• HR Process Administration: Administer various HR processes, such as onboarding, offboarding, employee transfers, promotions, and other employment changes. Coordinate the preparation and distribution of HR-related documents, including employment contracts, offer letters, and policies. Ensure compliance with internal policies and legal requirements throughout the employee lifecycle,
• Compliance and Reporting: Assist in ensuring HR compliance with applicable labor laws, regulations, and company policies. Prepare and submit required HR reports to regulatory agencies, management, and external auditors. Stay updated on changes in employment laws and regulations and communicate any necessary updates or changes to HR staff and relevant stakeholders,
• Employee Self-Service and HR Portal Management: Develop and maintain employee self-service platforms or HR portals, ensuring easy access to HR resources and information for employees. Train employees on using self-service tools and troubleshoot issues as needed,
• Process Improvement: Continuously assess and enhance HR operational processes to increase efficiency, accuracy, and employee satisfaction. Identify automation and digitization opportunities to streamline workflows and reduce manual effort. Recommend and implement improvements to HR processes and systems.

 

What We’re Looking For On Your CV

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred),
• Fluency in conversational and business English both written and spoken,
• 2-4 years of experience in HR operations or a similar HR role within an international organization,
• Strong knowledge of HR practices, processes, and employment laws,
• Proficiency in HRIS or HRMS systems,
• Strong communication, and interpersonal skills,
• Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism,
• Excellent problem-solving and decision-making abilities; Excellent attention to detail and organizational skills,
• High level of Business Acumen and ability to navigate complex corporate organizations,
• Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously,
• Project management skills and ability to prioritize and manage multiple tasks,
• Proficient in G Suite & MS Office applications.

What You Should Know About This Team

• Precise Execution: Our work processes are critical to employees at every key moment of the employee lifecycle. Executing consistently and accurately is critical to keeping our business compliant and ensuring a seamless and positive employee experience.
• Multifaceted Roles: Our roles are not limited to administrative tasks. Instead, we have the opportunity to lead specific projects, improve processes, and drive team initiatives, allowing us to grow professionally.
• Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme. Our team thrives as regional team members communicate with each other often and proactively, all playing critical roles as pieces of a global Ops footprint.
• Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
• Visionary Spirit: Our team values the ability to take initiatives, work independently, and accomplish tasks. Everyone has the freedom to think ahead, anticipate potential issues, and find ways to tackle them proactively.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• Our offices are in the centre of Krakow and we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.