Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next HRBP, Engineering 

About the job

As an HR Business Partner, you’ll work side-by-side with senior leaders in Twilio’s engineering org to craft bold talent strategies and workforce plans that sharpen skills, evolve ways-of-working, and fuel a culture built to deliver world-class CPaaS products. Reporting to the HRBP lead for the Chief Product Officer, you’ll be a key force on a high-impact HR team that drives organisation success across global Engineering, Product, and R&D.  This role is custom-built for someone who thrives in a product development environment, is motivated to drive organisational success, and knows how to turn complexity into clarity.

Responsibilities

In this role, you’ll:

• This role brings energy, insight, and action to every challenge. 
• Taking a consultative, data-driven approach to uncover opportunities
• Using analytics and insights to drive timely, targeted outcomes
• Building high-ROI programs across org design, workforce planning, and culture curation
• Partnering closely with COEs to ensure your functional talent strategy syncs with cyclical programs
• Turbo-boosting your productivity with sensible usage of AI tools
• As a trusted advisor you’ll maintain a strong say:do ratio and uphold confidentiality
• Bring effective executive coaching skills to the table
• Leverage deep understanding of engineering orgs to shape outcomes
• Lead by example—living and modeling Twilio Magic (values)

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of HRBP experience and 3+ years partnering with software engineering or product management teams
• Deep knowledge of engineering orgs, including operating models, methodologies, roles, and trends
• Proven ability to deliver scalable, high-ROI, business-first people programs
• Exceptional communication, coaching, and relationship-building skills
• Energised by learning, solving complex problems, and driving results

Desired:

• Experience partnering with internal OE consultants and/or HCM strategy firms
• Background working within HRBP teams that build and drive functional talent strategies

Location

This role will be remote and based in Canada. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.