About the Role

Reporting directly to the Hub Manager,  the Hub Coordinator will participate in scheduling on road delivery operations and providing front-line leadership. You will help execute the day-to-day operations of the business, coordinate vehicle capacity, serve as a support person for hourly staff, and champion health and safety initiatives ensuring site compliance .

Notes on schedule: 

• The working hours for this role are: Saturday to Wednesday from 5:00 am to 1:30 pm
• This is a 100% in-person role, meaning you will be required to come to our Delivery Hub located at 8385 Fraser Street, Unit 40, Vancouver, BC, V5X 3X8

What you will be doing:

• Support a team of Delivery Associates to meet quality standards, achieve performance metrics, and execute the delivery processes end-to-end
• Accountability for health & safety compliance, recordkeeping, reporting, and investigation
• Meeting and exceeding service KPIs, and responding to customer service requests and escalations
• Conduct morning team huddles to convey safety messaging, quality tips, and maintain engagement and open communication with employees
• Perform dispatching functions for drivers while on-road. Direct activities and provide training, coaching, and guidance
• Management of employee scheduling and time & attendance
• Responsible for ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
• Help maintain an inclusive workplace culture and relationships with all staff, delivering on development and retention goals
• Communicate any issues with Hub Manager and Fleet Asset Specialist
• Providing End Of Shift reporting to Hub Supervisor with a breakdown of any on-road incidents and status of any returned boxes.
• Ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
• Other duties as assigned

At a minimum, you have: 

• 2+ years experience in delivery dispatch
• Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules including nights, weekends, and holidays as required
• Basic proficiency in manipulating data and reporting
• Can lift up to 50lbs and participate in physical job activities such as standing, walking, crouching daily. Can work in an environment that may be hot, cold, and noisy.
• MHE license is ideal, on-site training is available
• Ability to work calmly and effectively under pressure in a fast-paced, deadline-oriented environment

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

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