Our Opportunity:

Chewy is seeking an HR Shared Services Analyst to join the pack in our Plantation, FL office! In this role, you will work in the HRSS & Team Member Experience organization to support Tier 2 processes, including relocation support, immigration, Contingent Workforce, background checks, drug screen tracking, employee discount abuse, and support of Compliant Licensing. In your day-to-day responsibilities, you will support requests and projects that are specialized, and require additional review and coordination to support. Do you have versatile skills that can be flexed in a variety of areas across HR? Are you a self-starter, with a high bar for delivering excellence through one-on-one interactions, and you proactively seek opportunities to improve processes? Join us as we support the needs of the organization and go above and beyond in a fast-paced environment!

What You'll Do:

• Provide direct support in processes such as relocation, immigration matters for sponsored Team Members, Contingent Workforce needs, background, drug, and compliant licensing
• Interpret policies and procedures, incorporating knowledge of state and federal employment laws, and provide recommendations that align with compliance and audit requirements
• Respond to inquiries and assist in resolving employee policies, procedures, and program issues
• Coordinate and conduct training in HR topics and processes
• Maintains relevant HR repositories, job aids, standard operating procedures (SOPs), to ensure tools and communications are up to date
• Collaborate with cross-functional teams to review operational processes and systems, identify areas for improvement, and implement required changes to improve processes
• Manage an ongoing caseload of requests and Team Member concerns, ensuring quality communication, accuracy, and compliance with internal standards and legal requirements
• Based on case performance insights in ServiceNow, partner with the leadership team to enhance their understanding and improve case operation in ServiceNow
• Perform root cause analysis to find opportunities for improvement, communicate findings, and audit to ensure effective resolution
• Assist with ad-hoc reporting and auditing across all Tier 2 Programs
• Collaborate with third-party providers and internal partners to implement new background and drug screening processes, HR programs, and related procedures
• Manage vendors (Contingent Staffing Suppliers & Background/ Drug third-party vendors) to ensure commitments and SLAs are in accordance with established agreements and that concerns are addressed timely
• Maintain data integrity in various HR systems

What You'll Need:

• 3+ years of demonstrable experience in a dynamic HR organization
• Bachelor's degree is preferred
• Experience with creating and modifying Excel functions (pivot tables, VLOOKUP, INDEX, and MATCH) and conditional formatting
• Excellent written and verbal communication and interpersonal skills with different levels of leadership 
• Strong problem-solving skills, critical thinking, attention to detail, and intuitive sense of business insight
• Strong self-initiative, time management, and prioritizing abilities, especially in moments of ambiguity and change
• Ability to analyze and interpret data to inform decision-making and strategy development
• Ability to maintain confidentiality in handling critical and personal information
• Position may require infrequent, occasional travel

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.