Role: Hybrid Senior Account/Project Manager  - Beauty and FMCG experience needed!

Location: Blackfriars, London, England (onsite 3 days a week - non-negotiable)

ROLE MISSION

Working in partnership with our global FMCG client, the Senior Account/Project Manager will develop a complete understanding of your client's consumers, brand, business, and agency network. You will also be the most-attuned agency partner vis-a-vis to their commercial needs, brand objectives and digital requirements to – proactively where possible - advise on brand building comms and campaigns. You will be responsible for all client relationships on your brands, and work with the Business Director to partner with Senior Clients. Positioned as the key point of contact for U-Studio for your brand's agency network, representing, protecting, and promoting U-Studio's services. Our Client Services and Projects people are specialists, with intimate sector knowledge. You will develop a deep understanding of the business at a brand-level, their needs, expectations and requirements to help advise on the optimal solution. You will then ensure everything runs smoothly end to end from scoping and estimation, through contracting and work authorisation, resourcing and development, all the way to acceptance, invoicing and collections. The role is a hybrid role, working on site at Blackfriars 3 days a week.

THIS ROLE IS RIGHT FOR YOU IF...

• You are confidence and comfortable working in a fast-paced, changing client environment
• You are a passionate, inspiring and curious outlook
• You have the aptitude to learn new software and programmes efficiently and effectively
• You value team performance over self-promotion
• You are discrete about all confidential and personal information
• You are entreprenurial, driven, proactive, helpful, open-minded, collaborative and enthusiastic team player
• You work well under pressure, juggling multiple projects at any one time
• You have strong negotiation skills
• You are a real self-starter as well as experience in motivating others

ABOUT THE TEAM YOU WILL BE JOINING

Reporting to the Head of Delivery with a dotted line to the Business Director/Managing Partner, this role does not have any line reports.

WHAT YOU WILL BE DOING IN YOUR ROLE

CORE FOCUS AREAS

• Creative Quality: Quality of work, the impact of work in-market, reputation for creative and strategic excellence, and world-class ideas and innovation. Outstanding execution across high-impact media channels globally across all divisions
• Growth in service uptake: Growth in the U-Studio network services. Spotting opportunities to provide U-Studio solutions to client's challenges. Measured in the capabilities we are providing as a service to individual clients. Focused on converting clients to FTE engagements (Retainers) and broader utilization of the entire network and more upstream work (IIG, You& Mr. Jones).
• Growth Enablement: Growth in revenue, number and size of projects, and percentage utilization of the U-Studio team. Securing digital budget from your clients towards relevant projects.
• Client Engagement: Quarterly and ad hoc client feedback regarding trust, effectiveness, and value. Achieve aggregate 80%+ score on automatic OMG survey when jobs are complete
• Team Collaboration: Internal score from Brand Partner team, U-Studio Process and Production, and U-Studio Creative and Design personnel regarding collaboration, inspiration, and understanding of account or client strategy

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Relevant senior experience working in a creative agency, responsible for running the day to day for a key account or multiple accounts.
• You must have experience in leading a cross-functional team to success. In this role, you will be leading and running your projects together with a wider range of colleagues from the business.
• Commercially responsible for the projects in your monthly, quarterly, and yearly targets. Preferably experience on a global or multimarket client.
• Strong understanding of the Digital Advertising ecosystem; social media, digital display, CRM, and website.
• Experience working on as part of an inter-agency team that delivers integrated campaigns that span ATL, Digital, and Social channels.
• Drives a data-driven approach to campaigns, understanding audience metrics, and media engagement architectures.
• As a Brand Guardian, you will need an eye for design, catching creative when it could be improved and aligned to the brand's objectives/ purpose
• Your passion ensures every project surpasses the client's expectations, and you have countless case studies demonstrating creative excellence.
• A sales-oriented and commercial outlook with a track record of growing the revenue and scope of accounts that you run, either personally or in partnership.
• Expert in creating scopes, project proposals and timing plans projects with short deadlines to secure budgets from Brands.
• You are a team player and genuinely care about people and build collaborative working relationships. You listen well to challenges and work with people to overcome these in a positive way
• Proficient in Microsoft Office and other related software
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 8664

#LI-Hybrid #LI-JT1

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.