Title: ICT TechnicianLocation: St HelensDivision: IT EngineeringReports to: IT Manager• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on   delivering exceptional public services?• Do you have a passion for helping clients harness the power of technology to solve complex   challenges and improve experiences?• Do you want to have the opportunity to work within a team of IT Engineers on the campus of a large      Secondary school in an ICT managed service contract, delivering high availability services to support a   wide range of users within the school?If so, we would love to hear from you!ABOUT USAgilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.OUR VALUESPartnership: we become one team and family with organisations, helping them to navigate change and stay agile.Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.Innovation: we bring together the right technologies and services to design solutions that work.Passion: we are passionate about - and dedicated to - public services and improving people’s lives.THE ROLEKey responsibilitiesThe Schools ICT Engineer is a vital role within Agilisys and this role will ensure that challenging KPIs and SLAs are achieved by delivering fast and effective results.Specific dutiesDepending on the project, you will need to be comfortable doing the following:

• Dealing with enquiries from customers face to face and via telephone, email and online.
• Ensuring that incidents are logged and recorded and then dealt with in a timely manner.
• Delivering quality customer service at all times.
• Building and deploying end user devices to students and staff.
• Installing applications onto user devices.
• Addressing requests for assistance with printers and other equipment.
• Undertaking essential administrative tasks such as asset management and technical documentation.
• Assisting schools for events such as parents evening, open days, etc.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As a Schools ICT Engineer, you will have the chance to work in a large secondary school, interacting with a wide range of users and delivering high-quality IT services.

ABOUT YOUThe ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.The Ideal Candidate 

• Knowledge of Microsoft products, Windows 10 and 11 (and Server operating systems).
• Knowledge of mixed Apple and Microsoft infrastructure.
• Good communication skills – verbal & written.
• A proven track record of delivering work to deadlines.
• Hardware and software support – PCs, printers, projectors…
• Networking fundamentals.
• Information sharing solutions (Sharepoint driven Virtual Learning Environment).
• Excellent customer service skills.
• Ability to accurately analyse and assess problems.
• Ability to prioritise tasks and manage own time effectively.
• Ability to work to deadlines.
• Some experience of IT in education (desirable, not essential).
• Some experience of working in a customer services environment.
• Knowledge of desktop and portable IT equipment, software and hardware.
• Understanding of multi-functional printers, and their integration into an operational environment.
• Ability to build and test user devices in a range of operating system environments.
• Some knowledge of Apple equipment and their use in a networked environment.
• Self motivated.
• Good time management and planning skills.
• Keen interest in IT and delivering high quality services.
• Effective team player.
• Willing to take responsibility to resolve issues.
• Excellent attendance record in previous employment.
• Full, Clean driving license.
• Minimum 5x GCSE Grade C or above.
• GCSE Grade C or above in English Language and Mathematics.

WHAT WE CAN OFFER YOU:This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.Benefits include:

• Enhanced Pension Scheme• Health Insurance• Life Assurance• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme• 25 days annual leave (with the option to buy more)PROCESSSimply submit your CV.By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.