Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

 

The Opportunity:The Identity and Access Management Specialist ensures the right people have the right access to the right resources at the right time. This role involves managing user accounts, access levels, and lifecycle events within the IAM system (Okta), maintaining system health, and ensuring compliance with IAM policies.   This role offers a hybrid work environment with three days a week in our Boston office.   Your Mission:Managing user accounts, access levels, and lifecycle events within the IAM system is crucialThis includes ensuring automated identity creation & deletion during employee onboarding and off-boarding, as well as adding, maintaining and removing applications in several waysReviewing and updating user information (roles, departments, access) based on role changes or terminationsReviewing access controls, identify over-privileged access, and grant new access requestsAnalyzing user access permissions to ensure they align with job functions and the principle of least privilegeMaintaining IAM system health, perform backups and updates, and implement new security featuresGenerating reports on user activity and access levels for compliance auditsInvestigating suspicious access attempts and potential security breaches within the IAM systemMaintaining clear and up-to-date documentation of IAM policies, procedures, and access control configurationsCollaborating with other teams on security initiatives, ensuring alignment between the IAM tool and other security toolsLiaising with People Operations to ensure user information accuracy and reflect personnel changes in the IAM systemReviewing and troubleshoot tickets submitted to the IT Service Desk & escalating complex issues or potential security concerns to the appropriate team What you need to succeed:A strong background in Identity & Access Management principles and practicesExperience with IAM systems, security frameworks, and compliance standardsHands-on experience working with Okta as a certified Okta AdministratorComfortable working with MacBooks and are proficient in using IT service desk ticketing systemsStrong problem-solving skills and a customer-centric mindsetHighly organized & detail-orientatedExcellent communication skills, enabling you to collaborate effectively with different teams and provide clear, timely resolutions to users

We care about your growth and well-being

💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip 

💻 Learning & Development Budget

📚 Academy: Regular training sessions, access to Coursera and Babbel training courses

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

 

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Employee Resource Groups, fitness challenges, artistic channels, and more!

 

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Please note our salary range pertains to base pay.

US Pay Range $82,000—$103,000 USD