About HelloFresh

At HelloFresh, we want to change the way people eat. Over the past eight years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are the leading global company in the meal kit delivery market. 

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of empowered home cooks which expands across the globe. We are one of the fastest growing meal kit businesses and are active in twelve different countries across three continents. In Canada, our growth trajectory and expansion has been phenomenal: we have launched facilities across the country.

We are proud of our collaborative culture. Our diverse FreshFam enables us to connect with our customers and turn their feedback into meaningful action—from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work.

If you would like to join a dynamic and highly motivated team, and work in a high-growth industry where you can have an impact and make a difference every single day, then join us!

About the Role

We are looking for an IT Infrastructure Engineer who will be responsible for the implementation, support, and maintenance of all existing and future network infrastructure at our offices, distribution centers and last mile hubs across Canada.

Based in our Toronto office, you will ensure alignment of all IT infrastructure aspects at these sites in accordance with a globally unified approach. We are looking for a self-motivated and communicative person who thrives in a fast paced environment with constant change and wants to be part of one of the most rapidly growing food companies.

Reporting to the Senior Engineer and Global Team Lead (Berlin) as well as the Senior Manager, Information Technology (Canada), you will be an essential part of our Network Operations Center by also providing remote support to Asia Pacific and Europe.

You will:

• Be an IT Infrastructure Engineer who is a go getter and willing to travel, learn and work at various locations as required, performing work outside of critical operations hours for the business
• Become the point of contact and subject matter expert for all infrastructure and warehouse management applications, primarily for Canadian distribution centers
• Supporting existing and new operations in Vancouver, Edmonton and Toronto
• Be responsible for various tasks such as provisioning, patching, upgrades, repairs or RMA for all infrastructure support devices
• Be responsible for Incident Response & Management from start to finish including RCA
• Be a coach and mentor for the Infrastructure Analyst who you will have a close working relationship with

At a minimum, you have: 

• 3-5 years of progressive experience in Network Engineering, Design & Management
• Experience managing LAN, WAN and WLAN infrastructures
• Thorough understanding of IPv4/IPv6 networks and routing
• Experience and knowledge of maintaining Layer 2 and Layer 3 networks
• Understanding of the OSI model
• Knowledge of Cisco Enterprise and Meraki switches, routers and firewalls or similar devices
• Working knowledge of site-to-site VPN connections using IPSec and IKE protocols
• Knowledge of enterprise WLANs e.g. Cisco Mobility (WLC), Aruba, Meraki, Fortinet, Arista, Ubiquiti etc.
• Familiarity with LogicMonitor or similar network monitoring and alerting tools
• Experience or knowledge of Wireless Heat Mapping with ekahau or similar technologies is an added bonus
• Understand network layer high availability and resiliency technologies such as HSDPA
• Exposure to warehouse inventory or management applications, such as MatFlo, WMS lite, WAMAS, HighJump, etc.
• Exposure to Zebra, Motorola, Honeywell, or Symbol handheld scanners, mobile or enterprise thermal printers.
• PC Windows and macOS skills with experience of supporting end users
• Understanding of IT Security Principles and Canadian Privacy Principles
• Azure, AWS VPC or other hosting and virtualization experience is desirable

Why you'll love it here:

• A competitive salary and company benefits
• 75% discount on HelloFresh and Chefs Plate meal kits
• Partial top-up for parental leaves
• We trust and support you—take ownership of your work and push your ideas from inception to execution
• We want to see you grow—we support your career progression and provide learning and development opportunities
• We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. 
• We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the company.

You are welcome at our table. 

At HelloFresh, we are committed to building and nurturing an inclusive community for our employees. We value diverse skills and experience, and strongly encourage applications from the Black, Indigenous, and People of Colour (BIPOC) community, as well as people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

HelloFresh is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates at any stage.