The Technical Account Manager (TAM) is a critical role to ensure we give an appropriate service to B2B Partners. 

As a TAM, we expect you to have an extensive broad range of technical and product knowledge, and be able to drive the growth of our b2b platform together with our platform architects and different Product Development teams. 

You will be playing a key-role in driving the setup, maintenance and optimization of our customer specific platforms and systems from a B2B perspective, as well as be a knowledge sharing person within our key competency domains. During new B2B projects you will be one of the key experts to assess requirements, translating business requirements into product/technical areas and helping aligning with different teams to build the necessary technical solutions and scope detail implementation plan together with the Project and Product Management team. You will also be liaising with both customers, partners and internal stakeholders.

In operational state you serve as Product & Technical Advisor to the customer/partners, always ensuring we deliver the best value while building customer relations and trust. You are also responsible for reporting on KPI’s such as growth, cost and SLA. 

You will be surrounded by people who are highly motivated and passionate about what they do, and look forward to learning and sharing ideas. We are constantly pushing the limits of what our Platform can do and you will be part of that journey; helping us overcome the challenges along the way and celebrate the successes. 

The main responsibilities include but are not limited to:

• Act as the primary point of technical contact for key accounts, ensuring that their technical needs are met and that their experience with the company is positive. 
• Build and maintain long-term relationships with key accounts, acting as a trusted advisor to clients. 
• Understand clients’ requirements and gather solutions that meet their needs. 
• Work closely with other teams, such as sales, product development, and customer support, to ensure that clients’ needs are met. 
• Proactively identify and drive resolutions for any technical issues that clients may encounter. 
• Monitor and analyse client usage data to identify trends and provide recommendations for improvements. 
• Keep up to date with new technologies and industry developments to ensure that clients are aware of the latest trends and advancements. 
• Build and maintain the B2B platform documentation in collaboration with the different product and engineering teams including how to guides, etc. 
• Communicate B2B feature improvements to the product teams to be considered for the roadmap. 
• Report on growth, cost, incidents, and roadmap for future development. 
• Onboarding of new B2B Partners and Customers into our systems and platform. 
• Assist with customer technical difficulties and support in ongoing incidents. 
• Present product roadmaps to B2B Partners as well as communicate product releases. 
• Participate in Sales Processes with prospective Partners. 
• Assist in growing and improving our B2B processes by continuously seeking ways to improve our customer’s overall experience with our products/service. 

• A minimum of 3 years of experience in a customer-facing technical role.
• Strong technical knowledge and experience in software development or technology-related field.
• Excellent communication and problem-solving skills.
• Strong project management skills and ability to multitask.
• Proven ability to build and maintain long-term relationships with clients.
• Strong analytical and data-driven mindset.
• Product or project management certification(s).
• Experience with JIRA, Confluence.

Would be great to also possess

• Bachelor’s degree in computer science, engineering, or a related field.
• Experience working with large enterprise clients is a plus. 

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

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If you are interested to learn more, please apply with your CV in English.

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