We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are seeking a highly skilled and creative Instructional Designer to develop and manage sales learning experiences for Commercial teams across Trustpilot. The primary objective is to facilitate the acquisition of knowledge, skills, and competencies in an effective, scalable and captivating manner. 

As an Instructional Designer, you will be responsible for designing and developing instructional materials, incorporating instructional design principles and technologies. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of high-quality sales learning experiences. Ultimately, your role will contribute to the success of Commercial trustees by fostering their growth and development through well-designed and impactful instructional programs. This position offers an exciting opportunity to make a significant impact on the learning journey of individuals.

What you'll be doing

• Partner with the enablement team as well as SMEs across the Trustpilot to understand, plan and define requirements for sales learning journeys. 
• Consult where required to ensure sales learning journeys achieve the desired results 
• Create engaging sales learning activities and compelling course content that enhances retention and transfer
• Develop exercises and activities that enhance the sales learning process outside of systems e.g. scenario-based practice
• Work with the enablement team to stay ahead of target audience’s training needs
• Support the creation of course objectives and measurement in collaboration with enablement SMEs
• Create supporting material/media (audio, video, simulations, role plays, games etc)
• Drive alignment on the criteria used to measure a learner’s knowledge retention and adoption developing assessment instruments to track progress
• Maintain project documentation and course folders
• Develop the Sales Enablement team branding elements and templates
• Recommend new tools and services that could further enhance our sales learner’s experience and/or sales enablement efficiency
• Track and report on completion and satisfaction of sales learning journeys and content

Who you are

• Proven working experience in instructional design and with instructional technology
• Preferred experience in designing for Commercial/sales teams 
• Excellent knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Basic HTML and Flash programming knowledge
• Solid knowledge of course development software and at least one Learning Management System
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
• Ability to write effective copy, instructional text, audio scripts/video scripts

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.